Network Engineer Apprentice - Chippenham – Find an apprenticeship

Summary

From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitch in with ideas, make things happen. You won’t be alone: we’ll be there with help and support your learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating.

Wage: £21,840 a year
Minimum wage rates (opens in new tab)
Training course: Network engineer (level 4)
Hours: Monday to Friday, shifts TBC.
37 hours 30 minutes a week
Possible start date: Monday 8 September
Duration: 2 years 6 months
Positions available: 3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Our Networks Technicians play a key role in looking after our bespoke communications networks for some of our clients that help keep our country safe. You’ll be helping to manage the support and development of global and highly complex voice and data platforms solutions, following the ITIL service operations model. We can’t tell you too much more about what it is you’ll be doing, as a lot of the work we do is highly sensitive and secure, but – in our opinion at least – it’s really exciting.

Your day-to-day work can range from troubleshooting network faults to completing customer and internal work orders, to system administration, project support and migration support. You’ll also carry out tasks to help install and commission various types of new equipment and technologies within our various bespoke platforms – it’s all in a day’s work for you.

We’ll get you trained in the use of cutting-edge technologies to remotely diagnose and support various types of platforms across a variety of different networks. The variety of technologies that we cover opens the doors to learning and developing your own personal skills portfolio, so you can become an expert in the things you like doing. You’ll learn to prioritise effectively and to solve problems, using your own initiative to get things working in the most logical and efficient manner. It’s key you avoid any network downtime and make sure you always put the customer first.

Our Networks Technicians have a unique role in keeping our country connected. Not only will you be faced with a different set of challenges every day, but you could also be tackling those problems in different ways too.

Once you have completed your apprenticeship, you will become part of a dynamic team of dedicated support engineers supporting one of BT’s biggest customers globally.

This job is available in BT Business.

Where you’ll work

Methuen Park

Chippenham

SN14 0WT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

FIREBRAND TRAINING LIMITED

Your training course

Network engineer (level 4)

Equal to higher national certificate (HNC)

Course contents

apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems
apply the appropriate tools and techniques when securely operating and testing networks
install and configure the elements required to maintain and manage a secure network
implement techniques to monitor and record systems performance in line with defined specifications
maintain security and performance of the system against known and standard threats
apply the appropriate tools and techniques to identify systems performance issues
apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
record task details whether face-to-face, remote or in writing in line with ogranisational requirements
interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
monitor, identify and implement required maintenance procedures
implement techniques to optimise systems performance in line with defined specifications
organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
operate securely and apply the appropriate process, policies and legislation within their business responsibilities
communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
apply the appropriate level of responsibility when planning and prioritising work tasks
apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
ensure compliance of network engineering outputs with change management processes
select the appropriate tools and comply with organisation policies and processes when upgrading systems

Your training plan

As a Networks Technician, you’ll study for a Level 4 apprenticeship, called Networks Engineer Level 4.

Your apprenticeship scheme will last 30 months and 20% of your working hours will be dedicated to studying.  

Requirements

Essential qualifications

GCSE in:

Any (grade 4)
Any (grade 4)
Any (grade 4)
English (grade 4)
Maths (grade 4)

A Level in:

Any (grade C)
Any (grade C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Organisation skills
Problem solving skills
Logical

About this company

You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.

https://jobs.bt.com/content/Apprenticeships---BT-Group/ (opens in new tab)

Company benefits

https://jobs.bt.com/content/Rewards/

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Once you have completed your apprenticeship, you will become part of a dynamic team of dedicated support engineers supporting one of BT’s biggest customers globally.

Ask a question

The contact for this apprenticeship is:

FIREBRAND TRAINING LIMITED

The reference code for this apprenticeship is VAC1000298486.

Apply now

Closes in 17 days (Monday 17 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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Network Engineer Apprentice - Chippenham

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