IT Apprenticeship

Summary

Are you passionate about technology and eager to kickstart your career in IT? The Russell Education Trust is offering an exciting opportunity for a motivated and tech-savvy individual to join our dynamic team as an IT Apprentice.

Wage: £24,027 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday 37 hours per week, working hours TBC
37 hours a week
Possible start date: Sunday 2 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Support and maintain the School’s IT systems
Provide efficient IT support to all teachers, support staff and students
Escalate IT issues to the IT Manager where necessary
Retain ownership of incidents and monitor until satisfactory resolution is achieved
Follow established procedures for service requests, utilising a ticketing system to prioritise, handle and manage issues and queries
Diagnose and resolve technical issues
Support the IT Manager in undertaking IT projects as instructed by the IT Manager
Support the IT Manager to maintain the 3-year rolling plan
Provide desktop and server support
Set up, configure and install authorised software to new IT equipment
Ensure security and upgrades are applied to desktops and laptops/Chromebook
Fault find existing IT equipment
Ensure asset register and licensing records are kept up to date at all times
On-site support for school events, including evening events

Where you’ll work

King's School

Hangleton Way

Hove

East Sussex

BN3 8BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3.

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Customer care skills
Good initiative
Remain calm under pressure.
Good knowledge of Microsoft

About this company

RET oversees a network of thriving schools, and as part of our IT team, you’ll play a key role in supporting the technology infrastructure that powers our educational excellence.

https://russelleducationtrust.org.uk/ (opens in new tab)

After this apprenticeship

Fantastic progression opportunities available.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Shane Ward

shane.ward@balticapprenticeships.com

07462617506

The reference code for this apprenticeship is VAC1000298333.

Apply now

Closes in 14 days (Friday 14 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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