Apprentice Business Administrator

Summary

Are you looking for an opportunity with a forward-thinking, dynamic company? As our Apprentice Business Administrator, you’ll be responsible for ensuring smooth processes, accurate documentation, and seamless communication. We’re looking for someone organised, proactive, and detail-oriented, with a passion for supporting a fast-paced business.

Wage

£11,980.80 a year

Minimum wage rates (opens in new tab)

Flexible salary from £6.40 - £8.00 per hour, depending on experience

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm.

36 hours a week

Possible start date

Monday 17 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your will be the first point of contact, handling all incoming calls professionally
Gather the caller’s name, related property details, and query purpose before transferring to the appropriate team member
Monitor the enquiries inbox, ensuring all queries are addressed
Move resolved queries to the "DEALT WITH" folder to maintain inbox organisation
Proactively resolve customer enquiries to their fullest extent before escalating them to an Account Manager
Quickly assess the client’s position and provide updates as needed
Email completion letters in compliance with Ombudsman regulations
Follow up on unanswered calls within Property Perspective's acceptable time frame
Schedule introduction calls with valuers when necessary
Manage general office tasks, including maintaining plants, restocking dishwasher soap, milk, and coffee, and ensuring the photocopier is operational
Handle office supply orders
Welcome visitors, offer refreshments and inform the relevant team members of their arrival
Book viewings
Collect full details from applicants (name, phone, email, buyer status - FTB/NDP/SSTC, financial status - cash/mortgage)
Record all viewing details and ensure vendor contact
Confirm unverified viewings and notify vendors/buyers accordingly
Chase feedback from applicants post-viewing (three attempts: two calls, one email)
Update viewing feedback in the system, including all contact notes and initials
Notify vendors of feedback, record details, and complete Vebra feedback tasks
Record offers are available when account managers or assistants are unavailable

Where you’ll work

Victoria Street

Altrincham

WA14 1ET

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE TRAFFORD AND STOCKPORT COLLEGE GROUP

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Desirable qualifications

A Level in:

Any (grade Any)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Positive
Calm under pressure
Driven
Ambitious
Computer Literate
Articulate
Able to use Microsoft

About this company

Property Perspective is a dynamic New Homes sales agency, specialising in Part Exchange, Agency Assist transactions, New Home sales, marketing reports, and land acquisition advice. Established in 2008, we complete hundreds of property transactions annually for a diverse client base, from top UK housebuilders to small and medium-sized developers. Our mission is to sell property effectively, using our knowledge and expertise to benefit owner-occupiers-vendors and our developer clients. Our head office is in the heart of Altrincham, a town that seamlessly blends historic charm with a vibrant, modern atmosphere. With its award-winning Altrincham Market, boutique shops, stylish bars, and cafes, the area creates a lively and inviting work environment. The office is extremely well connected to many local and Greater Manchester transport links. At Property Perspective, we foster a progressive, positive workplace, offering strong support for career growth, personal development, and competitive remuneration. We’re dedicated to helping you build expertise within the property market, surrounded by a team and environment that aims to make work enjoyable and fulfilling. We value our owner-managed family feel and open-door policy while striving for dynamism and excellence in all we do.

https://www.thepropertyperspective.co.uk (opens in new tab)

Company benefits

Office-based role with a family feel atmosphere.

After this apprenticeship

Opportunities for a career within Residential Property, both administrative and sales based.

Ask a question

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