Nottingham College Administration Apprentice

Summary

We have an exciting opportunity for an administrator apprentice to join the Exam Access Arrangement Team. This role would suit someone with a passionate interest in office-based administration and looking to commit to a career in this field.

Wage: £23,885 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 37 hours per week (30 working + 1 day college) Monday - Friday shifts to be confirmed
30 hours a week
Possible start date: Saturday 15 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Day to day duties will include:

• Timely and accurate input and maintenance of all data records held on the College student records system and other related College systems. This will include Normal Ways of working, Learning Support request and a variety of other student data activities

• Ensuring all data processing adheres to audit requirements and College policies

• Using College reports to track and monitor compliance with audit requirements and College policies

• Providing data support to tutors, College managers, and external partners, delivering high standards of customer care at all times to ensure that queries are reviewed and resolved. This may be via telephone, Teams, face to face or email

• Ensure accuracy of student data

• Helping improve team processes and procedures with the Team Leader

• Establishing and maintaining appropriate filing systems both in electronic and paper based format including individual student and programme files

• Attending meetings with Curriculum, Support Services and Partners when necessary

(This role is based between the Basford and City Hub campuses.)

Where you’ll work

City Hub

Canal Street

Nottingham

NG1 7HB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Link to the standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0

Functional Skills level 2 if required.

You will need to attend college once a month and have monthly 1-1 meetings with your assessor.

The duration of the apprenticeship is 18 months of work and study + a 3 month assessment period.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4)
Maths (grade 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

This position requires you to work between two campuses - City hub and Basford. Please ensure you are happy to do so before making your application and have checked the work locations are accessible to you.

About this company

Nottingham College offers a comprehensive range of further and higher education courses and training opportunities for business and industry.

https://www.nottinghamcollege.ac.uk/ (opens in new tab)

After this apprenticeship

Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is: