Apprentice Lettings Assistant

Summary

We are seeking a highly motivated and customer-oriented individual to join our Canary Wharf Lettings team and kickstart their career in Estate Agency. As an Apprentice Lettings Assistant, you'll gain valuable on-the-job experience and earn a nationally recognised qualification.

Wage: £13,850 a year
Minimum wage rates (opens in new tab)
Training course: Housing and property management assistant (level 2)
Hours: Monday to Thursday - 09:00am-06:00pm. Friday - 09:00am-05:00pm.
41 hours 30 minutes a week
Possible start date: Monday 10 February
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

You will be the first point of contact for clients and visitors, greeting them warmly and answering incoming calls.
You will also be responsible for registering and qualifying applicants, identifying their needs, and showcasing suitable properties.
You will effectively respond to enquiries from prospective applicants via phone, email, and in person, building and maintaining strong relationships with both landlords and tenants.
You will assist the team with various administrative tasks, maintain a professional office environment, and cover the office when negotiators are out on viewings.

Where you’ll work

70 Marsh Wall

Canary Wharf

London

E14 9SL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING CURVE GROUP LIMITED

Your training course

Housing and property management assistant (level 2)

Equal to GCSE

Course contents

Customer Service: Be able to apply a range of customer service skills in order to provide a professional, accurate, timely, ethical and non-judgemental front line service which meets the needs of a diverse range of customers and stakeholders.
Respond to vulnerability: Uses appropriate levels of skill and judgment to understand the needs of vulnerable individuals and groups (including those with complex needs) and respond accordingly.
Communication: Demonstrate effective and appropriate communication skills to enable timely identification and resolution of issues. Be able to signpost customers who need additional support to other colleagues, partner agencies.
Administration: Be able to apply a range of administrative skills in order to support a range of housing and property related services.
Information collection and sharing: Understand and be able to use a variety of methods to collect and present information such as resident, neighbourhood and property data in an effective manner. Information and data must be collected, recorded and presented accurately.
Team work: Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working and where they fit within the team.
Time management: Organise and plan work in a flexible manner to ensure tasks are prioritised and completed within agreed timescales.
Tools and equipment: Effective use of IT equipment and software, including housing and property management software. The appropriate use of housing and property related work equipment.
Decision making: Effective decision making in order to ensure work tasks are completed in line with instruction and on time.

Your training plan

Your studies will be delivered by a specialist apprenticeship firm, and you will be remotely supported by a highly experienced tutor and assessor throughout your journey and will be completed during work hours. The course duration is 12 months.

The Level 2 Housing and Property Management Assistant favours coursework and projects over the need for exams, focusing on the knowledge and competency needed to enable you to excel in your career! You will also receive additional training from a leading property specialist who will provide you with all the tools to succeed.

Requirements

Essential qualifications

GCSE in:

English (grade 2)
Maths (grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Initiative

About this company

At Johns&Co we’re a fast growing and innovative London estate agency. We consider it our responsibility to know the London property market inside out, and we’re committed to providing the very best service to everyone we come in contact with. We're not just about where we've been, but where we're headed. With a relentless focus on growth, the possibilities for advancement are endless and now is the time to join us on our journey.

https://www.johnsand.co/ (opens in new tab)

Company benefits

Enhanced holiday allowance. Company-wide performance-based incentives, including international trips. Wellbeing (PLUMM) - you will have access to therapy sessions with over two hundred trained therapists.

After this apprenticeship

Lettings Negotiator.

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