IT Apprenticeship

Summary

Experience a journey of success and growth with Duocall as they open their doors to a new IT Support Technician apprentice – a fantastic opportunity to join their vibrant team!

Wage: £14,722.50 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday, 08:30 to 17:30
37 hours 30 minutes a week
Possible start date: Friday 28 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Installing and configuring software and hardware components.
Assisting with 1st line support under the guidance of a 2nd line Support Engineer.
Utilizing RMM Tool, Unifi Portal, DMS, and Windows systems to diagnose and resolve IT issues.
Supporting, setting up, and deploying various end-user devices, including testing cables or patches with cable testing equipment.
Following a structured care resolution process.

Where you’ll work

Unit 8

Sheffield Road

Rotherham

South Yorkshire

S60 1DX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BALTIC TRAINING SERVICES LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Full training and support will be provided by your workplace mentor and from the Baltic team.

Requirements

Essential qualifications

GCSE in:

English (grade 5)
Mathmatics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

About this company

At Duocall, they are leaders in managed services, specialising in Voice, Connectivity, IT, and Mobile technologies. Their footprint extends across various industries, including noteworthy projects with esteemed organizations like the NHS. Harnessing a collective experience of over 100 years in the field, the Duocall team is your haven for skill development. Embark on a learning expedition, mastering the art of impeccable technical support for both their internal and external clientele. Duocall has successfully created IT experts in the past of which their previous apprentices are now in full-time roles within the business, even expanding their learning past the apprenticeship. If you are keen to not only complete the apprenticeship but want to also push your skills, this is the perfect role for you!

Company benefits

22 days of annual leave plus bank holidays. Access to Benefit Hub. Birthday off. Participation in team social events. Progression opportunities after completion of the apprenticeship.

After this apprenticeship

Progression opportunities after completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BALTIC TRAINING SERVICES LIMITED

Lauren Morton

lauren.morton@balticapprenticeships.com

The reference code for this apprenticeship is VAC1000297366.

Apply now

Closes in 21 days (Friday 21 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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