Apprentice Business Administrator

Summary

Pickering Lifts are seeking an apprentice to join the Central Services Department at their Head Office, working with an experienced mentor to learn the role of an admin, supporting the Central Services department. You will obtain a variety of skills such as invoicing, database management, procurement, stock management and complaint handling.

Annual wage: £12,480 to £22,308 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8.30 to 5.00 p.m. with 1 hour unpaid lunch.
37 hours 30 minutes a week
Possible start date: Monday 17 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Your roles and responsibilities will include, but not be limited to:

Develop and maintain effective external and internal customer relationships.
Data input customer information on the service management system.
Use the service management system to issue template letters and invoices to customers.
Provide effective assistance to engineers and regional offices such as retrieving customer information.
Provide administration assistance to the procurement team including liaising with suppliers to provide updates and estimate the time of arrival of parts to regional offices.
Answering incoming calls.
Responding to customer emails.
Undertake general office duties as directed.

Where you’ll work

Globe Elevator Works PO BOX 19

Stockton On Tees

Cleveland

TS20 2AD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE EDUCATION TRAINING COLLECTIVE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration at Stockton Riverside College
Functional Skills maths and English, if required

More training information

This apprenticeship will be all on the job with the employer, you won't need to attend college.

Requirements

Desirable qualifications

GCSE in:

English (grade A*-C/9-4)
Maths (grade A*-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Customer care skills
Administrative skills
Number skills
Initiative
Time management
Confidentiality
Able to develop relationships
Microsoft Office knowledge
Able to follow instructions

Other requirements

Pickering Lifts would be willing to wait until you have finished your college course or school for you to start the role if you can't start straight away.

About this company

The Company was established in 1854 and our Head Office is based in Stockton–on–Tees with 15 regional offices throughout the Country. We are a leading independent lift service provider; installing and maintaining all types of passenger and goods lifts, mobility equipment, escalators, and loading bay door and dock levellers and scissor lifts.

https://www.pickeringslifts.co.uk/ (opens in new tab)

Company benefits

• 25 days paid holiday + paid bank holidays. • Onsite parking. • Retail discount scheme including gym & cinema. • Employee Assistance programme. • Seasonal celebration voucher.

After this apprenticeship

We have a long successful history of training and retaining our Apprentices beyond their Apprenticeship with us and it would be our desired outcome that on completion of the Apprenticeship, the Apprentice would take up a permanent Business Administration role within the company.

Ask a question

The contact for this apprenticeship is:

THE EDUCATION TRAINING COLLECTIVE

Anna Reeves

anna.reeves@the-etc.ac.uk

07436795883

The reference code for this apprenticeship is VAC1000297242.

Apply now

Closes in 19 days (Sunday 9 February at 11:59pm)

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