Administrative Assistant Apprenticeship

Summary

SMK Solicitors is a leading immigration and family law firm seeking an enthusiastic and driven individual to join our team as an apprentice. This will be a great opportunity to understand and learn the legal profession with a view of advancing your career prospects in the industry.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 9am-5pm.
37 hours 30 minutes a week
Possible start date: Saturday 1 March
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Some of your responsibilities will include:

Assisting solicitors and paralegals in conducting research related to immigration and family law cases
Communicating with clients, providing updates, and assisting with case management
Attending client meetings, hearings, and court proceedings to observe and learn from experienced professionals
Maintaining accurate and organised case files and databases
Assisting with administrative tasks such as scheduling appointments, managing correspondence, and filing

Some of the more direct tasks and responsibilities are:

Answer and direct phone calls
Organise and schedule meetings and appointments
Maintain client lists, telephone logs and visitor logs
Produce and distribute correspondence memos, letters, faxes and forms
Maintain a filing system
Order office supplies
Book travel arrangements
Submit and reconcile expense reports
Provide general support to clients
Take dictation
Prepare and monitor invoices
Maintain supplies, anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
Maintain a professional environment
Carry out administrative duties such as filing, typing, copying, binding, bundling, scanning etc.
Organise diary for senior staff
Write letters and emails on behalf of senior staff
Cover the reception desk when required
Maintain computer and manual filing systems
Handle sensitive information in a confidential manner
Coordinate office procedures
Reply to email, telephone or face-to-face enquiries
Receive, sort and distribute the mail
Coordinate repairs to office equipment
Greet and assist clients
Photocopy and print out documents on behalf of other colleagues

Where you’ll work

S M K HOUSE

31-33 ALBION STREET

STOKE ON TRENT

ST1 1QF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

AXIA SOLUTIONS LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship
Training will take place in the workplace with a minimum of 6 hours per week

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade Grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Analytical skills
Team working
Telephone Skills
Multitasking Skills

About this company

We specialise in providing expert legal services to individuals and families dealing with immigration and family law matters. Our dedicated team of professionals is committed to advocating for our clients' rights and ensuring their voices are heard.

http://www.smksolicitors.co.uk (opens in new tab)

After this apprenticeship

Permanent position on completion of apprenticeship
Opportunity to progress into legal role (e.g. paralegal)

Ask a question

The contact for this apprenticeship is:

AXIA SOLUTIONS LIMITED

Ean Faragher

eanf@axia-solutions.com

01782 572777

The reference code for this apprenticeship is VAC1000297147.

Apply now

Closes on Friday 28 February

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