Trainee Executive Support Assistant Apprenticeship

London Borough of Bexley

Bexleyheath, DA6 7AT

Closes in 12 days (Sunday 2 February)

Posted on 20 January 2025

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Summary

This apprenticeship will support the ideal candidate to learn about executive administration support, diary management and supporting senior leaders within the organisation.

• Annual wage: £27,345 a year

  Minimum wage rates (opens in new tab)

  see information within the JD and job advert

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 8.48am - 5.00pm.

  36 hours a week

• Possible start date:

  Tuesday 1 April

• Duration:

  2 years

• Positions available:

  1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

• Responding to enquiries via telephone and email from the colleagues and stakeholders
• Communicating with customers, colleagues, residents, members and partners
• Supporting the team by undertaking daily tasks such as diary planning, document preparation and distribution, room bookings, meeting and greeting colleagues
• Following established procedures and processes
• Using ICT systems including MS Word, Excel, Outlook, Powerpoint, Sharepoint
• Inputting data
• Finance related tasks such as keeping spreadsheets up to date, making simple calculations
• Maintaining accurate records using our filing system

Where you’ll work

Civic Offices

2 Watling Street

Bexleyheath

DA6 7AT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LONDON SOUTH EAST COLLEGES

Your training course

Business administrator (level 3)

Equal to A level

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

• Hybrid in the workplace and at London South East College

Requirements

Essential qualifications

GCSE in:

• English (grade 4-9 (or A-C) or equivalent)
• Maths (grade 4-9 (or A-C) or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Team working
• Initiative
• Patience

Other requirements

Role is working with senior leaders - confidentiality, professionalism and integrity must be visible at all times

About this company

The London Borough of Bexley (Bexley Council) is a local authority. Our customers are our residents. We have statutory services such as social care, education, housing and waste and recycling. We also provide many other services to our residents such as highway maintenance, parks and open spaces and library facilities

http://bexley.gov.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• It is the aspiration that progression to take place to Improvement Practitioner and Executive Support Officer roles

Ask a question

The contact for this apprenticeship is:

London Borough of Bexley

Cheryl Jones

cheryl.jones@bexley.gov.uk

02030454095

The reference code for this apprenticeship is VAC1000297053.

Apply now

Closes in 12 days (Sunday 2 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

apply via Bexley's website