Customer Service Apprentice
Gnosall Surgery
STAFFORD, ST20 0GP
Closes in 12 days (Sunday 2 February at 11:59pm)
Posted on 20 January 2025
Contents
Summary
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Annual wage
- £12,480 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday between 8am and 6pm
37 hours 30 minutes a week
- Possible start date
-
Monday 10 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Work in accordance of written protocols
- Deal with new patients notes
- Email requests to county hospital as and when required
- Book patients in when on front desk
- Cover all reception positions as necessary
Where you’ll work
GNOSALL HEALTH CENTRE
BROOKHOUSE ROAD
GNOSALL
STAFFORD
ST20 0GP
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NEWCASTLE AND STAFFORD COLLEGES GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Your training plan
- https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1
- 20% Off the job training
- Customer Service Practitioner Level 2
Requirements
Desirable qualifications
GCSE in:
- English (grade 4 and Above)
- Maths (grade 4 and Above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Customer care skills
About this company
Are you looking to take your first step into a new career? Maybe you’re finishing school or college, or perhaps you’re already in the world of work and looking for a change of career. Either way, our apprenticeships will set you on the road to success.
After this apprenticeship
Upon successful completion of your apprenticeship, you will have the opportunity to apply for any appropriate vacancy available at that time. It is our firm commitment to offer a permanent position wherever possible upon completion.
Ask a question
The contact for this apprenticeship is:
NEWCASTLE AND STAFFORD COLLEGES GROUP
The Apprenticeship Hub
Apprenticeships@nscg.ac.uk
01782 254 287
The reference code for this apprenticeship is VAC1000297051.
Apply now
Closes in 12 days (Sunday 2 February at 11:59pm)
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