Warranty Administration Apprentice

Summary

You will be undertaking a Business Administration apprenticeship while working towards becoming a full time Warranty Administrator. You will be responsible for maintaining accurate invoices for warranty work carried out.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Days and shifts are to be confirmed.
37 hours 30 minutes a week
Possible start date: Monday 24 February
Duration: 1 year 1 month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

An exciting opportunity to kick start your career with the 5th largest automotive company in the UK on their sought after and industry leading apprenticeship programme.

Your apprenticeship with Vertu, will be diverse, fast paced, with no two days being the same. As well as having regular meetings with your Apprenticeship provider (LSP) and completing your course work, you will also be a fully-fledged member of our team, learning and building relationships.

Main responsibilities and duties:

To maintain invoice filing in an accurate, timely and efficient manner.
To support the department in answering telephone enquiries and carrying out administration duties as required.
To provide information, maintain records and carry out all duties in an accurate, efficient, and timely manner.
Administrate daily warranty claims.
Raising credits as applicable
Recall administration & reporting
Liaising with accounts to help analyse warranty debt.
Ensuring all warranty claims submitted comply with manufacturers published manuals and repair time schedules.
A thorough approach to ensure all invoices on the warranty debtor accounts are legitimate claims.
Preparing accurate invoices for warranty work carried out.
Complying with manufacturer warranty submission times.

Where you’ll work

Sir Frank Whittle Road

Derby

DE21 4RX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LEARNING SKILLS PARTNERSHIP LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship qualification

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C and above)
Math's (grade 4/C and above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative

About this company

Vertu Motors plc was formed in late 2006 to acquire and consolidate UK motor retail businesses. It was founded as a new entrant into the UK motor retail sector and is listed on the AIM market (UK:VTU). The Vertu Motors group operates a nationwide chain of franchised motor dealerships offering sale, servicing, parts and accident repair facilities for new and used car and commercial vehicles. The group trades across the UK as Bristol Street Motors, Macklin Motors and Vertu Motors. Bristol Street Motors originated nearly 100 years ago as a single Ford dealership located on Bristol Street in central Birmingham. Since those early days the business has grown to become the 5th largest motor retailer in the UK and the 9th in Europe.

https://www.vertumotors.com/ (opens in new tab)

After this apprenticeship

This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry. Vertu Motors has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.

Ask a question

The contact for this apprenticeship is:

LEARNING SKILLS PARTNERSHIP LTD

Holly Parkinson

Holly.Parkinson@lsprecruit.com

07432840539

The reference code for this apprenticeship is VAC1000296899.

Apply now

Closes in 27 days (Monday 17 February)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

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