Internal Sales Advisor/Customer Service Apprentice

FORGEFIX LIMITED

Chinley, Derbyshire, SK23 6FJ

Closes in 16 days (Thursday 6 February at 11:59pm)

Posted on 16 January 2025

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Summary

You will provide sales and customer service support to customers & ensure that their enquiries/orders are dealt with efficiently - resolving any issues that may occur. You will also make proactive outbound calls to follow up quotes and try to gain additional sales orders as well as promoting new and existing products.

Annual wage
£14,163 a year

Minimum wage rates (opens in new tab)

Salary scale will be - Under 18 - £14,163.00 / 18-20 - £19,022.00 & 21+ - £25,269.00

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.30am - 5.00pm with 30 minutes for lunch

40 hours a week

Possible start date

Monday 17 February

Duration

1 year 5 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Resolve customer enquiries/complaints via phone or email
  • Work with customer service manager to ensure great customer service is being delivered at all times
  • Inform customer of deals and promotions via email and outbound calls
  • Support Area Sales Managers when needed
  • Provide pricing and delivery information
  • Assist with enquiries around stock & suggest alternatives when needed
  • Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport on every call
  • Work with the Management Team to stay up-to-date on product knowledge
  • Help customers who self-serve their orders online with enquiries.
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Check product availability for customer orders and feedback to purchasing team with regards to reorder/stocking levels
  • Resolve complaints quickly and patiently, including assistance of customers who may have received their orders late
  • Formulating & producing reports when needed
  • Any other reasonable requests ie stock taking, promotions, merchandising

Where you’ll work

Unit 2 High Peak Business Park

Buxton Road

High Peak

Chinley, Derbyshire

SK23 6FJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

INTEC BUSINESS COLLEGES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenyticeship Standard:

  • The apprenticeship will be delivered by a blend of onsite and on line visits with their assessor every 4 - 6 weeks to support the apprentice through their Apprenticeship programme

Requirements

Desirable qualifications

GCSE in:

  • English (grade A* - C / 9 - 4)
  • Maths (grade A* - C / 9 - 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Proficient in Microsoft Office
  • Good telephone manner
  • Team player
  • Confident
  • Willing to learn
  • Good time keeping

About this company

ForgeFix has been a specialist supplier of fixings and fastenings to the trade since 1991. We are one of the UK’s leading distributors of known fixings and fastener brands, we supply in excess of 5,000 different product lines to trade customers such as builder’s merchants, plumbing and heating merchants, DIY outlets, hardware stores, and to businesses involved in trades like joinery, glazing and roofing. As a fixings and fastener specialist, we have successfully designed and developed brands that are well known and respected within the trade. We complement our brands with those designed and developed by our trusted partners, who in turn, are experts in their area of specialism.

https://www.forgefix.co.uk (opens in new tab)

After this apprenticeship

  • If successful the candidate may progress to permanent role following completion of apprenticeship

 

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Tracey North

tracey.north@intecbusinesscolleges.co.uk

07580997408

The reference code for this apprenticeship is VAC1000296769.

Apply now

Closes in 16 days (Thursday 6 February at 11:59pm)

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