Business Administration Apprenticeship Level 3

Summary

As a Care Office Apprentice, you will gain hands-on experience in the day-to-day operations of a care office while working toward a nationally recognized qualification. This role is ideal for someone passionate about supporting the healthcare sector, developing administrative skills, and making a positive impact on people’s lives.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday between 9am - 5pm.
38 hours a week
Possible start date: Monday 3 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Administrative Support:
Manage incoming calls, emails, and inquiries professionally.
Maintain and update client and staff records on internal systems.
Assist in scheduling appointments, meetings, and care plans.
Assist with invoicing and maintaining records.
Client and Staff Coordination:
Support the onboarding process for new care staff.
Liaise with clients and families to address queries and provide updates.
Assist in preparing documentation for service delivery.
Operational Tasks:
Monitor and order office supplies to ensure smooth operations.
Assist with compliance documentation and audits.
Provide general support to the team as needed.
Help with general appearance of the office and maintain a tidy workplace.
Learning and Development:
Attend training sessions and workshops as part of the apprenticeship program.
Develop an understanding of care standards, regulations, and best practices.
Shadow experienced team members to gain an understanding of business and administration skills.

Where you’ll work

9 Wood Street

Lytham St.Annes

Lancashire

FY8 1QS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TRAINING WORKS (NW) LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

From companion care, quality home care and personal care to complex homecare services including palliative care our CQC registered agency provides elderly care across Lytham St Annes, Blackpool, Kirkham, Wrea Green, Poulton, Bispham and surrounding areas.

https://www.visiting-angels.co.uk/fyldecoast/ (opens in new tab)

After this apprenticeship

Upon completion of qualification, a full-time role will be available (not just the duration of the Apprenticeship). Plenty of opportunity to progress within the company.

Ask a question

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