Apprenticeship – Customer order management analyst – Find an apprenticeship

Summary

The Customer Order Management Analyst Apprentice role is a developmental position within the Customer Order Management Team. During the apprenticeship you will work 5 days per week, the working hours are 37.5 per week. On completion of this apprenticeship, you will obtain a Business administrator (level 3) and have the opportunity to progress to Business Analyst (level 4).

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 37.5 hours (7:30am - 3:30pm).
37 hours 30 minutes a week
Possible start date: Monday 1 September
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

In this role, you will make an impact in the following ways:

Working under the guidance of the Customer Account Manager, the Apprentice will be involved with all aspects of order management and customer interface within the plant.
Prepare detailed Customer/Distributor Score Cards for review on a monthly and quarterly basis.
Continuous collation of data attributed to the business using Oracle/Excel and providing reports to worldwide customers.
Researching various attributes of the plant using Oracle/Excel and liaising with various departments in the creation of reports when required.
Encouraged to get involved with all other departments at the plant to gain good knowledge and understanding of a global multinational organization.
Supporting Customer visits to the Daventry site, including preparing rooms, PPE and documentation.

To be successful in this role you will need the following:

Educated to GCSE level including Maths & English A-C/9 – 4 or equivalent.
Computer literacy - proficient knowledge of Windows, in particular Microsoft Excel and ability to learn new software packages.
Attention to detail, analytical skills, communication skills (verbal and written), time management and prioritisation skills, proactive attitude
Ability to work independently or as part of a team.

Where you’ll work

Cummins

Royal Oak Way

Daventry

NN11 8NU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE APPRENTICE ACADEMY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprentice will be onsite full time, and will complete learning online via seminars etc.

Requirements

Essential qualifications

GCSE in:

Math and English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Administrative skills
Analytical skills
Logical
Team working

About this company

Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

https://www.cummins.com/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possibility of a potential permanent employment through open vacancies.

Ask a question

The contact for this apprenticeship is:

THE APPRENTICE ACADEMY LIMITED

The reference code for this apprenticeship is VAC1000296557.

Apply now

Closes on Monday 24 February

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please use link provided to apply for this apprenticeship on our careers website.

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Apprenticeship – Customer order management analyst

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