Administration Apprentice - Customer Support
Cosy Direct
UK, DE13 9HS
Closes in 27 days (Monday 17 February at 11:59pm)
Posted on 15 January 2025
Contents
Summary
Join our dynamic team at a thriving, award-winning mail order business in the public/private sector, boasting significant growth and a workforce of approximately 100 employees. As a Real Living Wage Employer, we take pride in our achievements, including the prestigious Queen’s Award for Sustainability 2022.
- Annual wage
-
£15,704 a year
Minimum wage rates (opens in new tab)
Free onsite parking, annual bonus scheme, extra holiday day on your birthday, BUPA and Employee Assistance.
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.30am - 5.00pm (half hour lunch)
40 hours a week
- Possible start date
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Tuesday 18 February
- Duration
-
1 year 3 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Provide attentive and responsive customer service, advising and driving sales of our Cosy products
- Coordinate inquiries from initial contact to order completion, ensuring customer satisfaction
- Maintain a comprehensive understanding of the Cosy product range
- Utilise product knowledge and excellent communication skills to guide customers in their product selection
- Work collaboratively with colleagues to maximise order potential and promote the Cosy brand professionally
- Provide accurate and friendly information to customers, both verbally and in writing
- Efficiently manage the Customer Service email inbox, directing inquiries to the appropriate person or department promptly
- Handle customer telephone calls, addressing product queries and processing orders
Where you’ll work
Fauld Industrial Estate, Unit 316-318
Tutbury
Burton-on-Trent
UK
DE13 9HS
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CHESTERFIELD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- You will be expected to work towards the Business Administration Level 3, with support from your employer and the Chesterfield College Group
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Other requirements
This is a fast paced environment, so the ability to remain calm and work in an organised fashion is essential
About this company
See below for the link to our website
After this apprenticeship
- Potential for a full time permanent position upon successful completion of this apprenticeship
Ask a question
The contact for this apprenticeship is:
CHESTERFIELD COLLEGE
Alyce Hunt
hunta@chesterfield.ac.uk
07956914838
The reference code for this apprenticeship is VAC1000296527.
Apply now
Closes in 27 days (Monday 17 February at 11:59pm)
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