Apprentice Sales & Lettings Negotiator

Summary

One of Blackpool and the Fylde Coast's most recognisable brands. Tiger Sales & Lettings are looking for enthusiastic and passionate individuals to join our determined and successful sales & lettings team. Due to the success across the Fylde Coast we are looking to expand our high level of customer service led Estate Agency to wider Lancashire.

Annual wage: £13,628 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Shifts to be confirmed which will include every Saturday, 10.00am - 4.00pm
36 hours a week
Possible start date: Monday 10 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We will provide you with fantastic training covering all aspects of Estate Agency and Customer Service.

You will also, benefit from a continuous regional marketing campaign that will assist in creating business opportunities as well as those opportunities created by you whilst building your business in your core area.

Being an Apprentice Sales & Lettings Negotiator you will be responsible for maintaining contact with applicants, arranging viewings and obtaining feedback, generating valuation opportunities, generating mortgage and conveyancing opportunities, communicating offers to both Vendors and Landlords

What to expect from working with Tiger Sales & Lettings as an Apprentice Sales & Lettings Negotiator?

You will benefit from Tiger Sales & Lettings investment in marketing, technology and infrastructure to help you deliver an exceptional customer experience from start to finish
You will support tenants and landlords, buyers and vendors throughout their entire journey with Tiger Sales & Lettings, ensuring they receive a first class customer experience

Who is the ideal candidate to become a Tiger Sales & Lettings Sales & Lettings Negotiator?

We are looking for candidate’s that are looking to have a strong customer service or Sales career with a strong desire to provide a first class customer experience
You should be self-motivated with a determination to be successful with a can-do attitude that will allow you to be successful
You should have the ability to learn your local property market
You should be passionate about providing a first class customer experience and enthusiastic about revolutionising your local property market
You should be a hard working confident individual with superb communication skills both verbal and written

Where you’ll work

Tiger Estates

56 Highfield Road

South Shore

Balckpool

FY4 2JA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WOODSPEEN TRAINING LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
Service Improvement: Make recommendations based on your findings to enable improvement
Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

Customer Service Assistant Level 2 Apprenticeship Standard qualification
End-Point Assessment (EPA)
In-house training

More training information

Whitegate Drive and Highfield Road Offices:

This is a split-week role with a focus on telesales
It will also include customer-facing duties when clients visit our offices

Requirements

Essential qualifications

GCSE in:

English/Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Tiger Sales & Lettings was established in 2008 in Blackpool by Managing Director, Craig Webster. Since 2008 Tiger Sales & Lettings has grown to cover the whole of Lancashire and the North West, with a focus on delivering exceptional personal customer service with the assistance of technology to bring a cutting edge to an ever changing property market. Our team have a wealth of experience dealing with all aspects of selling, letting and managing properties. Tiger Sales & Lettings are members of Propertymark and have a team of qualified NAEA & ARLA professionals to help guide you through all aspects of buying, selling and renting your property.

https://tigerestates.co.uk/ (opens in new tab)

After this apprenticeship

A possible permanent position within the organisation for the right candidate
Potential to progress onto a dispensing course

Ask a question

The contact for this apprenticeship is:

WOODSPEEN TRAINING LIMITED

Sham Singh

sham.singh@woodspeentraining.co.uk

07483413718

The reference code for this apprenticeship is VAC1000296505.

Apply now

Closes in 24 days (Sunday 9 February)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please apply following the link and upload a copy of your latest Resume/CV along with your date of birth, postcode, and contact details.

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