Apprentice Data Administrator

Summary

An exciting opportunity to join Hingham Surgery as an Apprentice Data Administrator. The successful applicant will undertake a wide variety of administrative duties to assist in the smooth running of the surgery and prepare them for future employment.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday – 37.5 hours per week. Shifts TBC.
37 hours 30 minutes a week
Possible start date: Friday 28 February
Duration: 1 year 2 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The successful applicant will be required to work as a key member of our staff on a variety of data and administrative tasks. The role will require the ability to work in a team but also to be disciplined and motivated whilst working on your own after appropriate training.

The purpose of the role is to summarise relevant information from patient’s clinical letters and records into the practice clinical system, as well as general administration and IT work including recalls and audits.

The role will allow you to gain experience in many aspects of administration in primary care.

The main responsibilities include:

Evaluate clinical letters and documents on the clinical system and recognise key points.
Identify any SNOMED clinical coding or filing/scanning errors.
Add SNOMED clinical codes to the correct patient record.
Forward documents to the named GP when any actions or changes are required.
Deal with any queries relating to SNOMED clinical coding
Review medical records
Extract information for SNOMED clinical coding from a variety of sources.
Raise any issues identified with the named GP to resolve queries
Maintain good medical records at all times as well as file and retrieve paperwork
Update and maintain referral templates.
Phone patients to arrange/rearrange appointments and/or respond to queries.
Assign unmatched lab reports and electronic documents.
Administration of recalls for all long term conditions, immunisation programmes & drug monitoring on a weekly/ monthly basis
Support and assist the IT & Systems Manager with any issues that arise.

Where you’ll work

THE SURGERY

HARDINGHAM STREET

HINGHAM

NORWICH

NR9 4JB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CITY COLLEGE NORWICH

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

For the full apprenticeship, learners will complete:

Level 3 Business Administrator Apprenticeship Standard.
Level 2 Functional Skills in English.
Level 2 Functional Skills in Maths.

Apprentices must pass their Level 2 Functional Skills qualifications before they enter the gateway to the End Point Assessment (EPA).

For the End Point Assessment, apprentices will undertake a knowledge test, portfolio-based interview and project presentation.

Apprentices must attend college sessions once a week (term-time) at the Ipswich Road campus, located near Norwich city centre.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Exercise discretion
Adaptable and receptive
Approachable
Positive attitude

About this company

Hingham is a beautiful small town with a Georgian marketplace. Hingham Surgery is a purpose built, primary care surgery. Our clinical team consists of a total of 8 GPs, practice nurses, HCAs, clinical pharmacists, mental health practitioners, and a physio. We score highly in the annual GP Surveys.

After this apprenticeship

The successful candidate may be offered permanent employment on completion of apprenticeship

Ask a question

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