L3 Business Administrator Apprenticeship

Summary

We are looking for an ambitious and hardworking individual work towards achieving a Level 3 Qualification in Business Administration. You will have the opportunity to learn within your role and through other experienced team members.

Annual wage: £15,700 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.30pm
37 hours 30 minutes a week
Possible start date: Monday 24 February
Duration: 1 year 3 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will encompass the following key elements:

Providing office support (sending quotes, sales orders and purchase orders) liaising with customers and suppliers
Keeping well-organised files and records of business activity
Researching company data and archived reports
Keeping computer databases up to date using CRM system
Interacting with clients and suppliers either on the phone or in person
Answering phones and connecting calls to the proper department
Following up on business communications
Collecting and inputting company data
Learning about the company's mission and available products/services
Advising clients about what products/services are available
Building relationships with clients and suppliers
Sending emails through Gmail for business
Preparing documents using Microsoft Office
Writing and editing company correspondence
Collecting and sorting post
Scheduling appointments and events
Create and support with digital marketing via various social media platforms
Participating in office meetings and taking meeting minutes
Giving feedback on office efficiency and suggesting possible improvements
Any other administrative tasks that are required

Where you’ll work

OFFICE 14

LOUDWATER HOUSE

LONDON ROAD

LOUDWATER

HP10 9TL

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BUCKINGHAMSHIRE COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

As part of this role, you will undertake a level 3 apprenticeship in Business Administration
Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training

The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Continued Professional Development training, organisational structure
Legislation and Regulations
Business Administration communication skills
Stakeholder Engagement - both internal and external
Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid
Record and document production - document layout, GDPR, Proof reading techniques
Decision Making - cost benefit analysis, break even analysis,
5 Why’s, Root Cause Analysis
Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support
Social Media in Business and personal
Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques
Change management
PESTLE analysis
Finance - Budget Management, invoice processes
Interpersonal skills - professionalism, coaching methods, organisational culture
Presenting Like a Pro - workshop on how to deliver high quality presentations

Requirements

Essential qualifications

GCSE in:

English (grade A-C/9-4)
Maths (grade A-C/9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Analytical skills
Team working

About this company

OnBrand Merchandise are a fully solutional merchandise agency with 20 + years of experience offering consultancy, design, manufacturing, storage and distribution of branded promotional products and marketing materials across the globe. We specialise in the supply and distribution of quality ethically sourced environmentally friendly and sustainable promotional products. As an experienced branded merchandise supplier in the UK, we are fortunate to work with some of the biggest organisations and some of the most distinguished brands in the world and are proud to be trusted to support these businesses.

https://onbrandmerchandise.co.uk/ (opens in new tab)

After this apprenticeship

You will have the opportunity to join our team as a full-time employee

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

Sabrina Tebb

sabrina.tebb@buckinghamshire.gov.uk

The reference code for this apprenticeship is VAC1000296404.

Apply now

Closes in 14 days (Tuesday 4 February at 11:59pm)

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