Apprentice IT Technician

Summary

Erwin Hymer Group are looking for an Apprentice IT Technician to join the team based in Delves Lane. Gain hands-on experience while learning to manage and support essential IT and Telecommunications systems, from hardware and software to networks and cloud services, helping organizations run smoothly and efficiently.

Annual wage

£16,796 a year

Minimum wage rates (opens in new tab)

£8.50 per hour (£16,796 per annum)

Training course

Information communications technician (level 3)

Hours

Currently working 4 days per week (under review until March): Monday-Thursday 7am-5pm (38 hours per week) with 30 minute unpaid lunch break.

38 hours a week

Possible start date

Monday 10 February

Duration

1 year 6 months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Erwin Hymer Group UK are seeking an Apprentice IT Technician to join the team. Full training provided. As an IT Support trainee, you will be providing technical assistance and support, ensuring smooth operation of computer systems and networks.

Including:

Work as part of our small IT team assisting and supporting the business IT requirements and providing day-to-day maintenance of our IT systems and services
To provide support for relevant equipment, hardware, software and related information systems
To assist with the installation and implementation of equipment, hardware, software, and related information systems
To assist in the maintenance of procedures ensuring that all equipment, hardware, software and related information systems are properly controlled and registered
To assist in the provision, maintenance and undertaking of contingency plans and backup procedures
To deal with PC problems (desktop PC's, laptops and printers) and resolve mainstream software issues
To support user maintenance such as active directory, telephone systems, department moves etc.
To liaise with all areas of the business assisting and providing advice and support to all users
To undertake any necessary training, development, or research to ensure technical expertise remains current

Where you’ll work

Explorer House

Delves Lane

Consett

County Durham

DH8 7PE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DERWENTSIDE COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

All training will be delivered in the workplace.

Requirements

Essential qualifications

GCSE in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

Other requirements

Candidates must be able to travel to work for a 7am start (please check travel arrangements prior to applying). Some IT skills preferred and a general interest in IT.

About this company

Erwin Hymer Group UK is a leading manufacturer of Caravans, Campervans and Motorhomes. We build the biggest and best known brands in the sector. Home of the brands Elddis, Xplore and Buccaneer. We employ over 300 employees at our 115,900 sq m Consett site. We are part of German-based Erwin Hymer Group and owned by US giant, Thor Industries, Inc., the World's largest leisure vehicle manufacturer. We’re proud to build a vast choice of award-winning leisure vehicles, available from our growing network of specialist Retailers.

https://www.erwinhymergroup.com/en (opens in new tab)

After this apprenticeship

Information Communications technician Level 3 can open the door to different ICT roles within different businesses and sectors.

Ask a question

The contact for this apprenticeship is:

DERWENTSIDE COLLEGE

Apprenticeship Recruitment Team

apprenticeships@derwentside.ac.uk

The reference code for this apprenticeship is VAC1000296395.

Apply now

Closes in 8 days (Wednesday 29 January at 11:59pm)

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