IT Technical Apprentice

Summary

Exciting opportunity to launch your career in IT support. Providing general and routine IT support to employees of the council.

Wage: £23,656 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday, shifts to be confirmed.
37 hours 30 minutes a week
Possible start date: Monday 24 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Learn to maintain an up-to-date and accurate database of Council hardware and software.
Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibility in line with Council guidance and legislation.
Learn to build and operate a range of mobile devices, including phones, laptops and iPads.
Learn to apply structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyse problems by selecting the appropriate digital tools and techniques in line with Council guidance and to obtain relevant support as required.
Develop an understanding of cyber threats, the tools and techniques used to monitor and secure an IT environment
Develop a working knowledge of a range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment.
Learn the importance of disaster recovery and how a disaster recovery plan works and to support the IT Manager to maintain this.
Assist in the deployment of computer hardware and software around the Council.
Learn to repair and maintain equipment and prepare routine equipment for use, under the direction/instruction of others within strict timescales.
Make customers feel warm, welcome, wanted and cared for when they are interacting with you.
Promote the HART values by:
- Being helpful
- Being approachable
- Being responsive
- Taking ownership of challenges and problems to ensure they are dealt with appropriately

Where you’ll work

Civic Offices

Harlington Way

Fleet

GU51 4AE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BASINGSTOKE ITEC LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Approximately one day a week training towards your apprenticeship

More training information

Training will be a mixture of remote and face to face.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working

Other requirements

Please ensure you can commute to the employer's location.

About this company

At Hart, you’ll find yourself working in a friendly atmosphere alongside supportive people. We're a dynamic organisation that encourages innovation, modern technology and smarter working arrangements. We offer an excellent employment package with favourable terms and conditions, many opportunities to develop and a competitive salary and pension. We value the ideas of our staff and give them the flexibility they need to achieve a healthy work-life balance. In turn, we believe this enables greater job satisfaction. We hold a silver Defence Employer Recognition Scheme award. This recognises the support we give to members of the armed forces and their families.

After this apprenticeship

Opportunity to progress to higher IT qualifcations.

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