Business Administrator Apprenticeship

Summary

This is an exciting opportunity for someone looking to progress their career in healthcare and to develop skills in the medical field.

Wage: £12,313.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday shifts between 8am - 6pm (37 hours).
37 hours a week
Possible start date: Thursday 27 February
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

First point of contact for the practice either face to face or on the telephone
To provide a comprehensive and effective reception and administrative service to the practice and contribute to it running efficiently.
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Facilitate effective communication between patients, members the primary healthcare team, secondary care and other associated healthcare agencies
Provide additional cover when required by the practice
Front-of-house reception duties
Data input
Call and recall of patients
Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail including postal and electronic mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing prescriptions, acute, repeat, private in accordance with practice guidelines
Medical Record Administration; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Signposting patients to the appropriate service
Providing clerical assistance to practice and associated staff as required, including referral processing, administration, filing, photocopying and scanning
Maintain stock levels, usage and re-order stationery, cleaning materials, clinical equipment, refreshments and sundry items
Liaise with the Practice Manager for order or purchase requirements
Extracting notes for all surgeries whether for open surgery or appointments
Answering the telephone and conveying messages
Accepting requests for repeat prescriptions, checking the fax and prescription box for repeat prescription requests
Sorting the mail
Photocopying insurance medicals and reports and maintaining record book and files thereof
Maintaining a log of telephone messages
Filing results and any other relevant documents in patients' notes and refiling notes after use
Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
Charging patients the appropriate amount for private work, providing a receipt to the patient and recording the charge in the Petty Cash book
Helping with the sorting of filing in new medical records in order that they are in the form used in the surgery
Maintaining a record of daily lab tests, both outgoing and incoming, in a manner suited to the needs of the practice
NHS Mail
Clearing and re-stock consulting rooms as required
Dealing with clinical waste
Clinical coding
Summarising medical reports
General administration
Assist with GDPR requests
Assist with referral process
Assist with private letters and insurance reports

Where you’ll work

CHURCHILL ROAD

WALSALL

WS2 0BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WALSALL COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Stroud practice caters to primary care provision needs of residents of Walsall and surrounding areas. Our aims are to offer the highest standard of health care and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence. We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.

https://www.stroudpractice.nhs.uk/ (opens in new tab)

After this apprenticeship

On completion of apprenticeship, opportunity of a permanent position.

Ask a question

The contact for this apprenticeship is:

WALSALL COLLEGE

Eleana Ewins

eewins@walsallcollege.ac.uk

The reference code for this apprenticeship is VAC1000294821.

Apply now

Closes in 17 days (Monday 17 February at 11:59pm)

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