IT Apprentice
SUPPORT TECHNICIANS LLP
Cheadle Royal Business Park, SK8 3SB
Closes in 15 days (Wednesday 5 February)
Posted on 14 January 2025
Contents
Summary
Operating for 17 years and having a near 100% customer retention, we provide a range of Managed Services to small-medium sized businesses throughout the North West and beyond. We are now looking for a motivated IT Apprentice to join our team in Cheadle, Cheshire.
- Annual wage
- £13,312 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday between 8:30am to 5:30pm.
40 hours a week
- Possible start date
-
Wednesday 12 February
- Duration
-
1 year 6 months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- Delivering outstanding service and technical support, both remotely and onsite, to our base of contract customers, from a variety of business sectors, and including some project work.
- Use our Ticketing System to work on and resolve helpdesk tickets & service requests and escalate to senior helpdesk engineer as required.
- Monitor background systems to ensure client devices, servers and networks are working correctly and are secure.
- Liaise with third-party suppliers, working between them and the client to troubleshoot and resolve issues.
- Maintain up-to-date documentation of any changes, logins or other critical information.
- Complete off and Onboarding as required.
- Review remote monitoring & Management (RMM) dashboard and apply remediation actions as indicated by our processes.
- Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue.
- Advising customers appropriately and communicating regularly regarding open tickets.
- Working with 2nd and 3rd line support teams to deliver support to customers.
- Occasional setup of new equipment – desktops, laptops, printers, servers, etc.
- Administration of Microsoft Cloud Services including Entra, Intune Microsoft 365, and legacy Active Directory.
Where you’ll work
Support Technicians LLP
1 Oakwood Square
Cheadle Royal Business Park
SK8 3SB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NOWSKILLS LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Patience
About this company
Operating for 17 years and having a near 100% customer retention, we provide a range of Managed Services to small-medium sized businesses throughout the North West and beyond. The services we provide include remote and onsite ITC support, cloud-hosted services, data & internet connectivity, VoIP telecoms, and more. Our hard-working team set a high standard in IT practices with excellent communication and rapid, smart problem resolution and project delivery.
After this apprenticeship
Upon completion of this apprenticeship, you may be offered a full-time position in the IT team.
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is VAC1000293808.
Apply now
Closes in 15 days (Wednesday 5 February)
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After signing in, you’ll apply for this apprenticeship on the company's website.