Business Administrator Apprentice

Cheshire West and Chester Council

Ellesmere Port, CH65 0BA

Closes in 11 days (Thursday 2 January)

Posted on 12 December 2024

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Summary

Companies, Compliance and Assurance Service presents this exciting early career pathway for a Business Administrator Apprentice. We offer an outstanding salary, extensive reward, benefits package and a permanent position. This apprenticeship enables a chance to develop the skills and knowledge to become a Customer Team Business Support Assistant.

• Annual wage: £23,656 a year

  Minimum wage rates (opens in new tab)

  £23,656 per annum to £24,027 per annum while on apprenticeship pending any future pay awards

• Training course: Business administrator (level 3)
• Hours: This role is classed as ‘agile’ which means that the post holder’s primary base will be to work from home, as well as at Council offices and across the Borough, as required, Monday to Friday, pattern of hours to be discussed at interview.

  37 hours a week

• Possible start date:

  Monday 3 February

• Duration:

  1 year 6 months

• Positions available:

  1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Apprentice Business Administrator is a key role within
Cheshire West and Chester’s Customer Team part of the
Companies, Compliance and Assurance Service, which is within
the wider Corporate Directorate.

This apprentice role offers the opportunity to develop
valuable experience of working within a busy administrative
environment and acquire the skills and knowledge to
become a Business Support Assistant.

The Apprentice Business Administrator will provide a wide
range of essential administrative and business support
activities to assist the Customer Team and the wider
Companies, Compliance and Assurance Service.

This apprenticeship will have line manager, workplace mentor,
inclusive employment manager and a dedicated apprentice
programme tutor.

On successful completion of the Level 3 Business
Administrator Apprenticeship Standard and review of
performance, the post holder will progress to the
substantive post of Business Support Assistant.

This role is classed as ‘agile’ which means that the post holder’s
primary base will be to work from home, as well as at Council
offices and across the Borough, as required.
Notwithstanding the detail in this Job Role Profile, the job
holder will undertake such work as may be determined by the
Manager from time to time, up to or at a level consistent with
the Principal Responsibilities of the job.

Typical duration for this Level 3 Business Administrator
qualification is 18 months and 3 months duration to complete
the End Point Assessment. Apprenticeship training will be
delivered on-site and via Microsoft Teams.

Responsibilities- With appropriate support and supervision, the apprentice will:

• Undertake a range of administrative duties associated with Compliance and Assurance functions. Duties include logging, acknowledging, preparing responses and redacting personal information in order to comply with legislation and maintain an appropriate audit trail.
• Develop and maintain the team’s administrative systems and databases so the support provided is efficient and effective.
• Maintain accurate and current records in order to process, retrieve, analyse and cleanse data as necessary. Contribute to statistical reporting and analysis by Team Managers or Senior colleagues.
• Receive incoming calls and contact for the Compliance and Assurance Service, determine their importance and, when appropriate, respond or refer on to the appropriate officer..
• Process and retrieve information from the Council’s case management system in order to respond to routine enquiries from services, and senior colleagues and provide updates where possible.
• Provide occasional informal training to services across the council.
• Coordinate the Service’s internal communications strategy by preparing updates/bulletins/newsletters and assist with the set-up and organisation of internal networking events.
• Undertake and continuously improve the Service’s administrative tasks and provide general support to the Compliance and Assurance Service e.g. photocopying, scanning, meeting preparation, booking and support, maintaining and updating a business calendar/ forward look to facilitate the smooth running of the Service.
• Provide administrative support to the Compliance and Assurance Service on project work.

Where you’ll work

The Portal

Wellington Road

Ellesmere Port

CH65 0BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Business administrator (level 3)

Equal to A level

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

• An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

• Once you have employed and have gone through your team induction, a training plan meeting will be arranged, you will meet your tutor alongside your line manager. An apprenticeship training plan contains in-depth details about the programme length and content. It also ensures the dedication of all parties to the apprenticeship programme.
• The training plan also contains a full rundown of the programme including content and delivery. The apprenticeship training plan template should outline:
• Commitments of employer and training provider and what the learner can expect
• The start and planned end date of the apprenticeship programme
• Expectations and commitments of the learner whilst in training and employment
• Confirmation of eligibility
• Details of the learner, employer, training provider, and End-point Assessment Organisation.
• The process for solving queries or complaints
• Learning schedule, including modules, delivery, and assessment details.
• It’s also important to note that the plan of apprenticeship training should be a live document and if any changes are made to it by the learner, employer or provider it would need to be resigned and confirmed by all parties.

Requirements

Desirable qualifications

GCSE in:

• English (grade 9-4 C-A*)
• Maths (grade 9-4 C-A*)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

Other requirements

Not every candidate will meet every single desired requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! We’re always looking to improve our diversity within our teams services, we would welcome applications from underrepresented groups.

About this company

Play your part towards a stronger future at Cheshire West and Chester Council. We believe a stronger future where we all play our part in thriving, caring and sustainable communities. Grow your career, make a difference at Cheshire West and Chester Council. We pride ourselves and doing things differently. Our Council provides vital services which touch all aspects of people’s lives every day. We are driven by doing things differently, working on a wide variety of exciting change programmes to tackle challenges across our borough. With almost 3,500 employees, we are responsible for well known services such as , museums, libraries, environment operations, transport and highways, social care, schools, housing, planning and waste collection, but there is much more to what we do such as supporting businesses, registering births, and marriages, pest control , supporting careers in finance, legal, data and more!

https://www.cwcrecruitment.co.uk/ (opens in new tab)

Company benefits

We embrace flexible ways of working. This is in addition to a generous Pension Scheme, working reward scheme, discounted gym membership, retail discounts, Cycle 2 Work scheme and Employee Assistance Programme, but to name a few!

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

This Apprenticeship is a permanent contract of employment. On successful completion of the Level 3 Business Administrator Apprenticeship Standard and review of performance, the post holder will progress to the substantive post of Business Support Officer. 

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

The reference code for this apprenticeship is VAC1000291719.

Apply now

Closes in 11 days (Thursday 2 January)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please follow the advert link, be sure to study the apprentice Job Role Profile, apprentice responsibilities, apprenticeship qualification and the end point assessment carefully as the purpose of this application form is to initially assess whether or not you have the passion, skills, qualities and attributes to learn and perform the role, please refer to Job Role Profile in answering the application questions and feel free to express yourself as much as possible in your answers.