Apprentice IT Support Technician

Summary

This is an exciting opportunity to represent Frank H. Dale, a major structural steel fabricator that was founded in 1932 in the Herefordshire market town of Leominster.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Information communications technician (level 3)

Hours

Monday to Friday; shifts to be confirmed.

37 hours 30 minutes a week

Start date

Monday 12 May 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Help users troubleshoot day-to-day IT support issues
Record, prioritise, and report on support incidents
Provide basic instructional training to staff where necessary
Fixing computers and issues on-site and in the workshop
Using initiative to learn and be up to date with the latest technologies
Perform scheduled maintenance on computer systems to ensure efficient operation

Where you’ll work

MILL STREET
LEOMINSTER
HEREFORDSHIRE
HR6 8EF

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Level 3 Apprenticeship in Information and Communications. This will also include Functional skills in maths and English, if required
End point assessment
Certificate of completion of the standard
You may have to attend formal college sessions (if English and maths are required)
You will learn the knowledge, skills and behaviours related to the apprenticeship standard

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Logical
Team working

Other requirements

This position will provide exposure to other areas of IT such as software development, infrastructure and networking.

About this company

Frank H. Dale is a major structural steel fabricator that was founded in 1932 in the Herefordshire market town of Leominster. They offer the complete in house steel design, detailing, fabrication, painting and erection of a diverse range of structures, from single and multi-span portal frames to high bay warehousing and multi storey post and beam type structures.

After this apprenticeship

Full time role on satisfactory completion of apprenticeship. Access to a wide range of technology areas covering the entire business processes. This position will provide exposure to other areas of IT such as software development, infrastructure and networking.

Ask a question

The contact for this apprenticeship is:

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

COUNTY TRAINING

enquiries@countytraining.ac.uk

0345 678 9023

The reference code for this apprenticeship is VAC1000278536.

Apply now

Closes on Thursday 1 May 2025

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