Apprentice Customer Service Specialist

COLUMBUS MCKINNON CORPORATION LIMITED

CHESTER, CH1 4NZ

Closes in 4 days (Friday 20 September at 11:59pm)

Posted on 6 August 2024

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Summary

To assist the sales team by providing a committed, pro-active support function in all aspects of everyday sales activity ensuring the customer’s experience of doing business with our organisation is a positive and memorable one.

Annual wage
£20,000 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, shift to be confirmed

37 hours a week

Possible start date

Friday 4 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications
  • Providing support to the sales@ e-mail address for volume enquiries
  • Acting as first line of contact for inbound sales team phone calls
  • Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings
  • Assist with support for the training we offer to our customers
  • Pivoting data from tracking and follow up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences
  • Assisting the wider team when required with events and/or projects
  • Adheres to all local legal, health and safety and compliance requirements, policies and procedures

Where you’ll work

KNUTSFORD WAY

SEALAND INDUSTRIAL ESTATE

CHESTER

CH1 4NZ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • In-house training plus the candidate will follow a Level 2 Customer Service Practitioner Apprenticeship and study towards a full Standard as a Customer Service Practitioner
    • This training will be structured and delivered by Cheshire College -  South & West
    • If the candidate does not hold GCSE grades A*- D (9-3) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • IT (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working

    About this company

    With a history spanning almost 150 years, Columbus McKinnon has become a global leader in intelligent motion solutions for material handling. Our high-quality brands, such as STAHL CraneSystems, Yale, Pfaff-silberblau, Dorner, Magnetek, CM, and Duff-Norton, work together to move the world forward and improve lives. Whether it’s increasing safety or improving productivity, our intelligent motion technology is hard at work worldwide.

    After this apprenticeship

    • Potential for full time job role upon completion of the apprenticeship

    Ask a question

    The contact for this apprenticeship is:

    CHESHIRE COLLEGE SOUTH AND WEST

    Sophie Cain

    sophie.cain@ccsw.ac.uk

    07867143886

    The reference code for this apprenticeship is VAC1000266959.

    Apply now

    Closes in 4 days (Friday 20 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.