Apprentice Customer Service Advisor

Acorn Motor Group

Cheshire, CW2 8UY

Closes in 15 days (Friday 6 September at 11:59pm)

Posted on 9 July 2024

Print

Contents

Summary

Accelerate your career with a fantastic opportunity to develop excellent customer service skills at a car dealership firm which prides itself on looking after its team and customers. You will learn how to look after customers from when they first visit the showroom to developing a long-standing relationship with them.

Annual wage
£16,640 a year

Minimum wage rates (opens in new tab)

•Sales bonuses •After six months, employees get an option to go into the staff car scheme •Flu vaccinations and eye tests paid for

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, 9.00am to 5.00pm.

40 hours a week

Possible start date

Monday 16 September

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Acorn Motor Group has team skill development and excellent customer service embedded in everything they do.

This vacancy would involve learning all about how to deal with and support customers through their journey of buying and then owning and maintaining a car with the dealership. It is an opportunity to develop the skills with a company who sets very high standards for how their customers are looked after.

Duties would include;

  • Supporting on the front desk dealing with customer calls and those walking in with meet and greet.
  • Ensuring all customer enquiries are directed to the correct department.
  • Pre calls to customers to confirm their bookings.
  • Follow up calls to customers to check they are satisfied with the Acorn experience and to record and redirect any queries they may have.
  • Working hard to ensure all dealings with customers are handled professionally, politely and empathetically.
  • Booking customer appointments accurately and with care taken over customer sensitive data.
  • Interacting and communicating with other teams within the business.
  • Get involved in brand awareness events.
  • Receptive to ideas for improvement.
  • Contributing ideas for efficiency of Acorn Motor Group.
  • Admin duties as are appropriate for the role.

Where you’ll work

Marshfield Bank Employment Park

Middlewich Road

Crewe

Cheshire

CW2 8UY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    The candidate will follow a Level 2 Apprenticeship programme and study towards a full Standard qualification as a Customer Service Practitioner. This training will be structured and delivered by Cheshire College – South & West.

    If you do not already hold GCSEs at grade A-D / 8-3 in English and Maths you will complete Functional Skills in the related subjects to attain Level 1 Functional Skills.

    Acorn Motor Group will provide in-house training to support the chosen candidate to broaden their knowledge of the organisation and its specific needs.

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Team working
    • Accuracy
    • Written Skills
    • Time Management
    • Professional
    • Polite
    • Honesty
    • Reliability
    • Friendly
    • Approachable
    • Empathetic
    • Hard working

    About this company

    Acorn Motor Group is a trusted and respected six-site dealership network, spread across Cheshire and Staffordshire, which specialises in Kia, Suzuki and MG. The network is also an approved Ford service and MOT centre and Citroen approved service centre. It was founded on and continues to be operated on high customer service values and expectations. This is reflected in their eagerness to invest in and train their workforce so they have the skills necessary to uphold Acorn’s good name and reputation. The team are supported by the Acorn family culture which is all about providing people with a working environment which delivers a high level of job satisfaction and allows team members to develop their skills. The company is privately owned and run business which was formed in 2019 following the successful sale of a previously owned premium Dealer Group. The dealerships offer the sale of new and used cars, vehicle rental, vehicle funding, servicing, maintenance and repair, part sales and distribution. There’s also Acorn Specialist Cars which offers premium, hand-picked sports and luxury vehicle sales, including Bentley, Ferrari, Porsche and Range Rover, with service and maintenance options from its 1930s Art Deco style garage site in Ashton-by-Stone, Staffordshire. Finally, there’s Acorn Business Centre which specialises in vehicle leasing, retail van sales, van leasing options, fleet management, all backed up by a Sales Support team to help guide customers through the process. This vacancy will be situated at the Crewe Suzuki site.

    https://www.acorn-group.co.uk/ (opens in new tab)

    After this apprenticeship

    • Acorn Motor Group believe in developing and investing in their team. A full time role will be potentially available on successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    CHESHIRE COLLEGE SOUTH AND WEST

    Stephanie Robyn

    stephanie.robyn@ccsw.ac.uk

    The reference code for this apprenticeship is VAC1000263480.

    Apply now

    Closes in 15 days (Friday 6 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.