Reception Assistant Apprentice
QRS Autoservice Bosch
TATTENHALL CHESTER, CH3 9BD
Closes in 7 days (Thursday 29 August at 11:59pm)
Posted on 11 June 2024
Contents
Summary
A new opportunity for a reception assistant is now available at QR Sport - Bosch Car Service Centre in Tattenhall. We are looking for the right person to fit into our friendly team. Our ethos is to deliver excellent customer service driven by quality workmanship.
- Annual wage
- £13,162 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
08:30 to 17:30 with 30-minute lunch break, working days TBC
37 hours a week
- Possible start date
-
Thursday 5 September
- Duration
-
1 Year
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role will entail:
- Greeting customers
- Handling face-to-face enquires
- Answering the phone - bookings/general enquiries
- Updating customers throughout the day
- Monitoring emails
- Scheduling work into the diary
- Keeping track of vehicle repair status
- Ordering and organising car parts
- Preparing quotations and invoices
- Organising and taking payments
- Understanding margins
- Communicating with suppliers
Where you’ll work
UNIT 1B CANAL SIDE
TATTENHALL ROAD
NEWTON BY TATTENHALL
TATTENHALL CHESTER
CH3 9BD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
CHESHIRE COLLEGE SOUTH AND WEST
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 in Customer Service Practitioner.
This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.
Requirements
Desirable qualifications
GCSE or equivalent in:
- English (grade C/4)
- Maths (grade C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
- Friendly
- Professional
Other requirements
The garage is based in a fairly rural area therefore access to independent transport would be an advantage.
About this company
We are an independent VW Group specialist, although we will welcome any brand. We deal with a huge variety of vehicles each day, from track cars to off road 4x4s and everything else in-between. There is always an interesting vehicle on site. Our friendly local client base in the Cheshire countryside that keep us busy throughout the year. We offer a range of services; routine maintenance, tyres, suspension repairs, electrical repairs etc. as well as exciting enhancements to more niche cars. No day in the diary ever looks the same, which proves great exposure to the many different repairs we undertake.
After this apprenticeship
A permanent job offer and further job-related training with Bosch if apprenticeship is completed successfully.
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE SOUTH AND WEST
Sophie Cain
sophie.cain@ccsw.ac.uk
07867143886
The reference code for this apprenticeship is VAC1000256929.
Apply now
Closes in 7 days (Thursday 29 August at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.