Reception Assistant Apprentice

Summary

A new opportunity for a reception assistant is now available at QR Sport - Bosch Car Service Centre in Tattenhall. We are looking for the right person to fit into our friendly team. Our ethos is to deliver excellent customer service driven by quality workmanship.

Annual wage: £13,162 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: 08:30 to 17:30 with 30-minute lunch break, working days TBC
37 hours 30 minutes a week
Possible start date: Monday 27 January
Duration: 1 year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The role will entail:

Greeting customers
Handling face-to-face enquires
Answering the phone - bookings/general enquiries
Updating customers throughout the day
Monitoring emails
Scheduling work into the diary
Keeping track of vehicle repair status
Ordering and organising car parts
Preparing quotations and invoices
Organising and taking payments
Understanding margins
Communicating with suppliers

Where you’ll work

UNIT 1B CANAL SIDE

TATTENHALL ROAD

NEWTON BY TATTENHALL

TATTENHALL CHESTER

CH3 9BD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

CHESHIRE COLLEGE SOUTH AND WEST

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In-house training plus the candidate will follow a Level 2 Apprenticeship programme and study towards a Level 2 in Customer Service Practitioner.

This training will be structured and delivered by Cheshire College - South & West. If the candidate does not hold GCSE grades A*-C (9-4) or equivalent, they will be required to complete a Level 1 Functional Skill in the relevant subject.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Team working
Friendly
Professional

Other requirements

The garage is based in a fairly rural area therefore access to independent transport would be an advantage.

About this company

We are an independent VW Group specialist, although we will welcome any brand. We deal with a huge variety of vehicles each day, from track cars to off road 4x4s and everything else in-between. There is always an interesting vehicle on site. Our friendly local client base in the Cheshire countryside that keep us busy throughout the year. We offer a range of services; routine maintenance, tyres, suspension repairs, electrical repairs etc. as well as exciting enhancements to more niche cars. No day in the diary ever looks the same, which proves great exposure to the many different repairs we undertake.

After this apprenticeship

A permanent job offer and further job-related training with Bosch if apprenticeship is completed successfully.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Sophie Cain

sophie.cain@ccsw.ac.uk

07867143886

The reference code for this apprenticeship is VAC1000256929.

Apply now

Closes in 22 days (Monday 13 January at 11:59pm)

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