Business Administrator Apprentice

Summary

An exciting opportunity within Swift Motor Engineering has arisen to join this friendly family ran business as a Business Administration/Receptionist. Working alongside two experienced members of staff, you will be mentored at every step of your apprenticeship and be able to grow and progress in the role.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 8:30am - 5:00pm, Monday - Friday, 40 hours per week.
40 hours a week
Possible start date: Monday 2 December
Duration: 1 year 6 months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide best practice administration support to both the office staff and the wider business
Provide excellent customer service both face to face and over the telephone to clients of the business
Operate company booking system (Teckman) for all customer bookings and invoicing
Order parts required for car repairs
Liaise with suppliers and build excellent customer relationships
Assist with completing department documentation
Assist with promotion of company on social media platforms
Support with housekeeping tasks such as re-stocking consumables, stationery, diary management etc.
To perform any other duties as may be reasonably requested across the wider business

Where you’ll work

Hadrian House

Redburn Road

Newcastle Upon Tyne

NE5 1NB

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ACCESS TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administration Level 3, at Access Training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade Minimum grade 4/C)
Maths (grade Minimum grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Logical
Initiative

Other requirements

There may be an occasional requirement (once per month at most) to work on a Saturday morning. Overtime rate will apply for any overtime worked Staff / Family Discounts (Variable) / Lunch Break 30 Mins / 20 Days Holiday + Bank Holidays

About this company

The original Volkswagen Audi Group specialist in the North East of England. The only specialist to have all the required diagnostic equipment and specialist tooling purchased directly from the manufacturer. Access to all key programming, software updates, component protection, latest current flow diagrams and workshop repair manuals, as well as campaigns and technical product information. Your car or VW commercial simply could not be in better hands. We have extensive product knowledge of over 25 years, allowing us to see almost every problems and issues there are to see!

After this apprenticeship

There is the opportunity to progress within this organisation, as it continues to grow. Possibility of progressing into role of Service Advisor.

Ask a question

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