Customer Service Apprentice

Summary

We are seeking a dynamic and motivated Admin / Customer Service Apprentice to support our Commercial Team. This role is essential in delivering an excellent customer service experience to applicants, learners, employers, and external partners while providing administrative support to help the team meet recruitment and business targets.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 08:00 - 16:30, 40 hours per week. Flexibility is required, with occasional Saturdays for open-day events.

37 hours a week

Start date

Tuesday 10 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Provide professional and friendly communication via incoming and outgoing calls
Offer Information, Advice and Guidance (IAG) to applicants, learners, and employers
Liaise with employers to support onboarding and ensure compliance requirements are met
Attend and support career fairs, open days, and recruitment events as required
Administrative support
Operate key systems and software relevant to commercial and learner services (e.g., CRM, booking tools)
Update internal systems with candidate and learner information in a timely manner
Work collaboratively with colleagues to support commercial recruitment goals
Support with the development and promotion of new recruitment strategies and engagement materials
To work at all times in accordance with the GDPR Regulation and the Data Protection Act 2018
To undertake Continuous Professional Development as directed by your Line Manager
To undertake such other duties as may be required within the general scope of the job
Be safety-conscious and report any safety hazards to the HSE representative

Where you’ll work

Huxley Close
Newnham Industrial Estate
Plymouth
PL7 4JN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CITY COLLEGE PLYMOUTH

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Work place
Remote Assignment college work

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Greenlight Training Ltd is a leading Independent Training Apprenticeship Provider, dedicated to delivering high-quality training and support to apprentices and employers. We work closely with industry partners to ensure learners achieve their full potential and successfully complete their apprenticeships. Our organisation is committed to safeguarding and promoting the welfare of learners, including those who are young and vulnerable, and expects all staff and volunteers to share this commitment. Greenlight Training Ltd has a clear safer recruitment and safeguarding policy and we will make the appropriate DBS checks and seek to acquire at least two references prior to any offer of employment. All applicants must complete an application form (provided if invited to , regardless of how they applied.

https://www.greenlightsc.co.uk/ (opens in new tab)

Company benefits

Gain a nationally recognised Level 2 qualification in Customer Service. Be part of a hardworking, enthusiastic, and supportive team committed to staff development and progression.

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Be part of a hardworking, enthusiastic, and supportive team committed to staff development and progression.
Opportunities for career growth, ongoing training, and CPD to enhance your skills and expertise.

Ask a question

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