Apprentice Customer Service Adviser

Summary

A fantastic opportunity to start a career in Customer Services. The apprenticeship is designed to develop the necessary skills and aptitude to progress into further employment and gain an accredited qualification. This post offers the opportunity to study for either a Level 2 or Level 3 (depending on experience) qualification in Customer Services.

Wage

£15,194 a year

Check minimum wage rates (opens in new tab)

Point 1 - £15,194 a year – initial salary for all new starters for the first 12 months of the apprenticeship. Point 2 - £20,136 a year - completed 12 months and aged 18 – 20 Point 3 - £24,577 a year - completed 12 months and aged 21+

Training course

Customer service practitioner (level 2)

Hours

37-hours per week, exact days and times to be confirmed at interview stages.

37 hours a week

Start date

Sunday 1 June 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Applicants should demonstrate a willingness to learn, be self-motivated and be adaptable. A commitment to customer care and some experience of working within a team environment through sport, social activities or other interests would be beneficial
IT, written and verbal communication skills are essential to this role with the ability to contribute to team working
Working alongside your colleagues the post holder will gain experience in delivering a variety of Warwick District Council services via face to face and telephone interactions
Services the team deliver currently include Benefits, Council Tax, Housing and Elections with Waste calls being introduced in December

Where you’ll work

Royal Pump Rooms
Parade
Leamington Spa
CV32 4AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

HEART OF ENGLAND TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2.

The apprentice will have an assigned Educator from Heart of England Training.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Local authority based in Leamington Spa, Warwickshire responsible for government in the District covering the towns of Warwick, Leamington Spa, Whitnash and Kenilworth.

https://www.warwickdc.gov.uk/info/20008/jobs (opens in new tab)

Company benefits

Local Government Pension BUPA Cash Plan Work Perks Up to 32 days leave

After this apprenticeship

It is hoped but not guaranteed that a full-time offer of employment will be made upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Phillipa

philippa.stanton@warwickdc.gov.uk

01926456765

The reference code for this apprenticeship is VAC1000317826.

Apply now

Closes in 20 days (Tuesday 20 May 2025)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Apply via the website

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