Apprentice Customer Service Specialist Level 3 - Renault

RENAULT RETAIL GROUP UK LIMITED

Enfield, Salford

Closes on Friday 22 August 2025

Posted on 29 April 2025

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Summary

We're seeking the next generation of motivated and dedicated customer service apprentices who share our passion for the automotive industry and are committed to delivering exceptional customer service. In this role, you will be responsible for handling the administrative and customer relations tasks within the service department.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

N/A

Training course
Customer service specialist (level 3)
Hours
Monday- Saturday between 8am- 6pm

40 hours a week

Start date

Monday 15 September 2025

Duration

2 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

This is an apprenticeship opportunity.

As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.

You will be responsible for various administrative and customer-facing tasks within the service department.

While responsibilities may vary depending on the employer and the size of the company, typical duties include:

• Understanding and addressing customer concerns, then coordinating with technicians
• Scheduling and booking vehicle service appointments
• Communicating with customers about any additional required work
• Providing estimates for repair times and costs
• Managing customer complaints and feedback
• Responding to customer inquiries and requests
• Monitoring the progress of vehicles in the workshop

As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.

The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.

Where you’ll work

This apprenticeship is available in these locations:

  • 7 Crown Road, Enfield, EN1 1TX
  • Trinity Way, Salford, M3 7FT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ROBERT BOSCH LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.

Training is delivered by Robert Bosch Ltd via regular webinar sessions.

More training information

N/A

Requirements

Essential qualifications

GCSE in:

  • Maths & English (grade 2)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this company

At Renault Retail Group, we're proud to offer an award-winning range of Renault vehicles to suit every need. From city commuters and families to businesses needing fleet solutions, we have the perfect car for you. Our new and used Renault vehicles are built to the highest standards of quality, reliability, and style. We're particularly excited about the latest additions to our lineup, including the dynamic Rafale, the innovative Symbioz concept, and the thrilling new R5. Of course, we also offer popular models like the new Renault Austral, a fantastic choice for those seeking affordability, efficiency, and modern features. With such a diverse range, our knowledgeable team is ready to provide expert guidance and help you find the ideal Renault for your lifestyle and budget.

https://www.retailgroup.co.uk/renault/ (opens in new tab)

Company benefits

N/A

After this apprenticeship

  • Possible permanent role upon successful completion of apprenticeship

Ask a question

The contact for this apprenticeship is:

ROBERT BOSCH LIMITED

Alex

alex.denyer-griffiths@uk.bosch.com

The reference code for this apprenticeship is VAC1000317708.

Apply now

Closes on Friday 22 August 2025

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After signing in, you’ll apply for this apprenticeship on the company's website.