Apprentice Compliance Officer - Digital Support Technician Level 3 - IT – Find an apprenticeship

Summary

As an Apprentice Compliance Officer, you will play a key role in supporting the digital infrastructure and compliance systems that underpin the operations of our engineering business. This apprenticeship offers hands-on experience with a variety of software platforms, while gaining a nationally recognised qualification.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Digital support technician (level 3)

Hours

Monday to Friday Working week to be confirmed

37 hours 30 minutes a week

Start date

Tuesday 20 May 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Administer and support digital security platforms including door access systems, intrusion detection, biometrics, and CCTV AI analytics
Conduct audits and assess compliance with key standards such as ISO 27001, Secure by Design, and Cyber Essentials
Manage and configure the Morson Engineering SharePoint environment, including permissions, Microsoft Lists, and workflow automations
Build and implement automation flows within the Microsoft ecosystem (e.g. Power Automate)
Create and maintain data visualisations using Microsoft Power BI
Work alongside in-house development teams to define, test, and deploy new software solutions
Provide digital support and troubleshooting across various communication channels
Support the company intranet administration and workflow creation for business processes
Manage workload effectively to meet project deadlines and support requests
Ensure all actions are documented to maintain clear audit trails and issue tracking
Apply relevant data protection policies and IT legislation, escalating issues when needed
Perform basic data analysis and support continuous improvement initiatives
Conduct on-site visits when remote support is not sufficient
Assess digital risks and support the business in identifying productivity and performance enhancements
Stay up to date with current and emerging technology trends
Take ownership of your professional development and training journey

Where you’ll work

Adamson House
Centenary Way
Salford
Manchester
M50 1RD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SALFORD CITY COLLEGE

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

Digital Support Technician Level 3
Learning and assessor visits will take place in the workplace

Requirements

Essential qualifications

GCSE in:

3 x Other Subjects (grade 4/C)
English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Analytical skills
Logical

About this company

Morson Projects are a reputable multi-disciplinary engineering consultancy with 45 years’ experience across the UK and overseas. Our highly qualified engineering teams deliver capability and experience across numerous engineering disciplines, enabling the provision of complete end-to-end project management, design and delivery services to our valued long-term client partnerships.

https://morson-projects.co.uk/ (opens in new tab)

Company benefits

• 26 Days Annual Leave: Take the time you need to recharge and explore the world. • Full Support Towards Chartership: We're invested in your success – let us guide you to chartership.

After this apprenticeship

Further training if required and the offer of full-time employment.

Ask a question

The contact for this apprenticeship is:

SALFORD CITY COLLEGE

Sarah Allen

sarah.allen@salfordcc.ac.uk

0161 631 5555

The reference code for this apprenticeship is VAC1000317705.

Apply now

Closes in 15 days (Wednesday 14 May 2025 at 11:59pm)

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Apprentice Compliance Officer - Digital Support Technician Level 3 - IT

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