Digital Support Technician Apprentice (Hull City Council)

Summary

Estio Training have an exciting new opportunity for a Digital Support Technician with Hull City Council based in central Hull.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course

Digital support technician (level 3)

Hours

Monday - Friday. Shifts to be confirmed.

37 hours a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To ensure excellent customer service
Monitor the Assyst Ticketing system to resolve calls at first point of contact
Receive phone calls from users requiring support
Remote support to customers (Troubleshooting)
To interrogate Specific ICT systems and process a range of routine and sensitive information

Where you’ll work

Alfred Gelder Street
Hull
HU1 1EP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Digital support technician (level 3)

Equal to A level

Course contents

use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.
support digital operations or digital change and transformation activities.
investigate application problems and enable resolution to maintain productivity and improve quality of service.
coach and guide stakeholders to develop their applications skills to use digital systems effectively.
monitor data to analyse systems use and provide insights to recommend use or applications developments.
support customers in the use of information, products and services through digital channels.
diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
maintain end-user systems physically or remotely. For example: software, hardware or operating systems
provide and direct end-users to tools and resources to help them to resolve their digital problems.
use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
communicate effectively through a variety of different channels using terminology appropriate to the audience
use digital resources to extend own knowledge and skills relevant to their role
risk assess the organisational impact of decisions that they take
use digital systems to identify productivity and performance improvements
use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
maintain system security in line with organisational policies.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

Helpdesk Operations and Functions
Maintaining Digital Systems and Services
Fundamentals of Digital Systems
Administration of Digital Systems and Services
Change Management
Teamwork and Communications
Introduction to System Security
User and Stakeholder Training
Working in Digital Support
Data Operations and Security
Pathways and Career Progression

Requirements

Essential qualifications

GCSE in:

5 GCSE's including English Language and Maths (grade A*-C/9-4 or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Customer care skills
Team working
Initiative
Computer literate
Microsoft Office products
Have a professional manner
Clearly spoken
Professional telephone manner
Interest in IT
Self motivation
Flexibility
Prioritise own workload
Meet deadlines
Time management
Ability to work independently

Other requirements

Behaviours: • Works professionally and independently, taking responsibility and initiative as appropriate. • Demonstrates standard business courtesies and professional ethics in how they work • Demonstrates a productive and organised approach to their work • Works effectively with customers, clients and users.

About this company

Hull City Council is the governing body for the unitary authority and city of Kingston upon Hull, England. They have over 1800 employees and are dedicated to providing the best service possible.

After this apprenticeship

The role offers the opportunity to progress into suitable roles with the organisation

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

LeiaKnights@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000317702.

Apply now

Closes in 26 days (Monday 26 May 2025 at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents