Business Administration Apprenticeship Level 3

Summary

We are looking for enthusiastic, motivated administrators to join our established care team. This interesting & demanding role will be assisting our busy reception and administration teams within the practice.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course

Business administrator (level 3)

Hours

37.5 hours per week, working on a rota - Monday to Friday, between 07.45 and 18.30, with an occasional late evening until 20.00.

37 hours 30 minutes a week

Start date

Wednesday 28 May 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your role will be varied. You will be required to:

Assist in signposting patient requests received online and over the telephone, directing them to the most appropriate healthcare professional
Answer and resolve patient queries in person, by telephone and by email
Ensure patient information is accurate and up to date
Provide administrative support to doctors, nurses and other healthcare professions within the practice team, assisting in administration tasks, referrals, filing, scanning and patient registrations
Participate in training and development activities to enhance knowledge and skills
Maintain confidentiality and adhere to data protection regulations at all times

Where you’ll work

1 King Street
Stroud
GL5 3BS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behaviours
Evidence will be collated within a portfolio of evidence
To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria
College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery at the Stroud Campus of SGS College
The apprentice will also be supported with regular visits to the workplace from their tutor/assessor

Requirements

Essential qualifications

GCSE in:

Maths & English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience
Physical fitness

Other requirements

We are located in Stroud town centre with a bus and train station close by.

About this company

We are a fast-paced GP medical practice in the heart of Stroud offering primary healthcare to 15000 patients.

After this apprenticeship

Full-time employment

Ask a question

The contact for this apprenticeship is:

SOUTH GLOUCESTERSHIRE AND STROUD COLLEGE

Kirsten Toghill

kirsten.toghill@sgscol.ac.uk

07976829016

The reference code for this apprenticeship is VAC1000317668.

Apply now

Closes in 13 days (Tuesday 13 May 2025 at 11:59pm)

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