Customer Service Apprenticeship

Belvoir

COLCHESTER (CO1 1LS)

Closes in 29 days (Thursday 29 May 2025 at 11:59pm)

Posted on 29 April 2025

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Contents

Summary

Property Management and Customer Service Support Administrator responsible for property inspections; property viewings; liaising with clients and Tenants and contractors regarding property maintenance, refurbishments and rent arrears.

Wage

£13,741 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
35 hours per week, including one Saturday each month, for which you will receive a day off during the week. Monday to Friday 9 a.m. to 5 p.m. Saturdays 10 a.m. to 4 p.m.

35 hours a week

Start date

Friday 30 May 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Property Management and Customer Service Support
Administrator will support the Property Manager with:

  • check ins and check outs
  • property management
  • propertymaintenance and refurbishments
  • rent payments
  • deposits
  • rent arrears
  • keys
  • customer service
  • property inspections
  • property viewings and general property management and
    tenancy administration.

Where you’ll work

1 MONTROSE HOUSE
ELD LANE
COLCHESTER
CO1 1LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THELIGHTBULB LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Your training plan

Programme to include 20% off the job training
On the job training will be given to support specifics

Level 2 Customer Service Practitoner apprenticeship standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Mathematics (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this company

Belvoir Colchester is a privately owned franchise business with a small team who work closely together to deliver great customer service. The business is small enough to be flexible to meet clients needs and implement changes as and when necessary. The owner takes the same approach to staff development and welfare and encourages apprentices to develop their skills within the team in areas they find most interesting as if the team enjoy their roles, the business will be better for it.

https://www.belvoir.co.uk/colchester-estate-agents/ (opens in new tab)

After this apprenticeship

There would be the opportunity to become a Property Manager and undergo the industry training to become fully qualified. Potentially, they could progress to oversee the Property Management department or even buy their own franchise.

Ask a question

The contact for this apprenticeship is:

THELIGHTBULB LTD

Elle Abela

elle.abela@getsetuk.co.uk

The reference code for this apprenticeship is VAC1000317654.

Apply now

Closes in 29 days (Thursday 29 May 2025 at 11:59pm)

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