business administration apprenticeship

Summary

Gardner Systems is a leading IT reseller based in Liverpool, with a strong history of 40 years of providing comprehensive IT solutions to businesses of all sizes. Our expertise spans various areas, including managed services, cloud solutions, data management, infrastructure, connectivity, unified communications, and mobile solutions.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Holidays: 20 days per year, plus Bank Holidays, plus Christmas shutdown

Training course

Business administrator (level 3)

Hours

Hours: 9.00am - 5.30pm, Monday - Friday. Lunch: 1 hour.

40 hours a week

Start date

Monday 2 June 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Data Input of agreements and contracts
Maintain data inside CRM / ERP systems
Reception duties
Undertake photocopying tasks
Collect and distribute mail
Scan incoming post & prepare post for despatch
Take special deliveries to the Post Office
To order stationery as and when required
To archive files if necessary
Provide refreshments when asked to do so

Where you’ll work

G03 Cotton Exchange Building
Old Hall Street
Liverpool
L3 9LQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ACCESS FURTHER EDUCATION LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Office based - Suite G03, Cotton Exchange, Old Hall Street, Liverpool, L3 9LQ.

Requirements

Essential qualifications

GCSE in:

English (grade 4 or above)
Maths (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Patience

About this company

Gardner Systems' customer-focused approach, combined with our deep technical expertise and strategic partnerships, enables us to deliver high-quality IT services that meet the evolving needs of our clients.

https://www.gardnersystems.co.uk/ (opens in new tab)

After this apprenticeship

After completing a Business Administrator apprenticeship, you’ll gain the essential skills and experience to confidently support business operations and progress into roles such as office manager, team leader, or executive assistant.

Ask a question

The contact for this apprenticeship is:

ACCESS FURTHER EDUCATION LIMITED

The reference code for this apprenticeship is VAC1000317634.

Apply now

Closes in 30 days (Friday 30 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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