Business Admin Apprentice

Summary

At Q-Finance we are looking for a Business Administrator apprentice to join our team! Due to expansion, we are recruiting for a Business Support apprentice to support the Business Support function. You will be provided with all necessary support and training to be successful in this role.

Wage

£14,722.50 a year

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Training course

Business administrator (level 3)

Hours

Monday to Friday, 9.00am - 5.00pm. Must be available for two weekends per month (Saturday 9-5, Sunday 10.00am - 4.00pm

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Answering the telephone in timely manner Taking messages and handling calls professionally
To provide an efficient and effective administration support function to the sales and operations team
Handling sensitive and confidential information, including data entry
Phone operation dealing with telephone enquiries both inbound and outbound in a professional manner
Maintain and update manual and computerised records/management information systems
Undertake word processing tasks
File/store/record data and information in line with procedures
Administering and processing enquiries, referrals, and other requests in line with procedures
Use of various IT systems. Including good knowledge of the Microsoft Office suite
Working flexibly as part of a team
Organising and supporting various events and meetings etc.
Speaking to customers to obtain personal information for their finance application
Loading on customer information onto our CRM/proposal system
Being able to quote customers finance options and using sales techniques to get the deal
Negotiate with customer and dealers in order to win over the deal
Time Management and being able to prioritise tasks and complete them in a timely manner
Being able to build relationships with our dealers and customers

Where you’ll work

Suite 2, Alexander House
Meadowfield Industrial Estate
Durham
DH7 8XL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Your apprenticeship training will be a fully work-based learning programme across 18-months, method to be confirmed Upon completion of your apprenticeship, you will achieve a level 3 qualification in Business Administration

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
IT skills
Organisation skills
Problem solving skills
Team working

About this company

Here at Q-Finance we specialise is supporting Motor Dealers and the Public in securing the some of the best finance packages in the market. We help Motor Dealers (both Independent and Franchised) to increase sales by offering some of the best finance packages in the industry. With our large panel of funders we can facilitate finance for every customer profile ranging from Prime to Sub Prime. From a dealer perspective we offer super quick payments and a fully automated system and strive to make sure that we help maximise sales for the dealership but more importantly do so in a fully compliant and professional manner.

After this apprenticeship

Opportunity for full-time role upon completion

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