Apprentice technical surveyor

Summary

Apprentice technical surveyor and customer service practitioner required for a leading furniture manufacturer. A great opportunity to join a forward-thinking company manufacturing bespoke furniture. Do you want to learn how to provide a good level of service for their customers and meet expectations. Then apply for this apprenticeship.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 8.00am - 4.00pm. One Saturday in 3 on a rota basis, with one day off in the week if working a Saturday.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Your day will be spent travelling to confirmed appointments to measure and survey for fitted interiors.
Communicate with clients ensuiring 100% customer satisfaction
Work within the office , dealing with customers face to face and on the phone
Show customers around the showroom, providing them with product information, booking appointments for customers to meet with the design team
Working the company database systems, using the company quote system to send quotes to customers
Learn how to produce 2D drawings and work on CAD
Learn how to produce documantation for each project,undertake filing, databasing and more.

Where you’ll work

3A THE COURTYARD
MAIN STREET
KEYWORTH
NOTTINGHAM
NG12 5AW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

WEBS TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

During your apprenticeship programme you will receive training both off and on-the-job
You will be required to attend WEBS Training as and when required, the rest of the time you will be within the workplace
You will learn the underpinning knowledge that runs alongside your training. You will use a wide range of skills whilst you complete your training
WEBS Training aim to build on the skills you already have so you reach your full potential both personally and professionally
Training will be provided in all areas of Customer Service Level 2 to ensure you are capable of providing support and guidance to the team and director with a view to progress into a team leading role
If you have already achieved GCSE maths and English at Grade 4/C or above or have equivalent qualification you will be exempt from undertaking Functional Skills alongside the course, however English and maths support will be provided for all apprentices throughout the length of their programme

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)
Math (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Team working
Patience

Other requirements

Must have a FULL UK Driving Licence

About this company

About DTR Customs Ltd Here at DTR Customs, we are a proud family-owned, bespoke fitted furniture company based in Keyworth, Nottinghamshire. We are able to not only design but also create and install fully fitted wardrobes as well as hinged or sliding doors. Whatever your furniture needs, we’re sure to have a solution for you. Whether it's cabinets for alcoves in bedrooms and living spaces, or cloakrooms, a home cinema, TV walls and home offices. We are able to provide you with high-quality, stylish, built to last and carefully crafted storage solutions at reasonable prices. We have a professional and dedicated team that truly cares. All our team members are under one roof. This is also the reason why our customers come back to DTR Customs time and time again.

https://www.dtrcustoms.co.uk/ (opens in new tab)

Company benefits

Potential commission pay Loyalty bonus Benefits: Company pension Sick pay

After this apprenticeship

Advanced Apprenticeship at Level 3 Customer Service or in Team Leading and Supervision
Progression within the organisation to include more responsibility and wider range of production work

Ask a question

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