Business Administration Apprenticeship

Summary

Chelmsford Mortgage Solutions, nestled in the heart of Moulsham Street, are looking for a mortgage administrator to join their busy team. Full training will be given as well as ongoing support, to develop skills. This is a fantastic opportunity to join a busy, friendly team where each day is slightly different.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Wages can be discussed at interview.

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9.00am - 5.00pm

30 hours a week

Start date

Sunday 1 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Inputting mortgage applications into lenders' portals
Uploading documents onto our CRM system and lender portals
Actively liaising with clients and estate agents for progress updates
Checking through client documents i.e. bank statements and payslips to ensure they meet compliance requirements and to ensure the correct documents are on file
Answering phone calls and responding to emails promptly and professionally

Where you’ll work

186 Moulsham Street
Chelmsford
CM2 0LG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHELMSFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3.

The training will take place both virtually and in the workplace.

A Work Based Tutor will be assigned to the apprentice and will support them in their weekly minimum of 6 hours off the job training.

More training information

The training will be provided by Chelmsford College.

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (or Functional Skills L2))
Maths (grade 9-4 (or Functional Skills L2))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Administrative skills
Team working
Initiative

About this company

Chelmsford Mortgage Solutions was established in 2002 and is based in Moulsham Street in Chelmsford, Essex. We have a friendly team of fully qualified, experienced advisers so whatever your needs, please get in touch.

https://www.chelmsfordmortgagesolutions.co.uk/ (opens in new tab)

After this apprenticeship

Potential full-time administrator role after apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHELMSFORD COLLEGE

Tara Whitaker

whitakert@chelmsford.ac.uk

01245 293173

The reference code for this apprenticeship is VAC1000317485.

Apply now

Closes in 31 days (Saturday 31 May 2025 at 11:59pm)

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