Information Communications Technician Apprenticeship

Summary

This role is aligned with the Level 3 Information Communication Technician apprenticeship standard. As part of this programme, you will work towards completing the Support Technician pathway, whilst receiving on the job training working alongside an experienced IT team.

Wage

£20,000 a year

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Training course

Information communications technician (level 3)

Hours

Monday - Friday, 8.00am - 5.00pm

40 hours a week

Start date

Tuesday 1 July 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Handling and prioritising service requests and support issues
Monitoring the IT environment using RMM software.
using the helpdesk system
Administering various enterprise security products to ensure a
secure IT infrastructure
Handling IT-related tasks involved in user onboarding and
offboarding processes
Managing and maintaining the company's Microsoft 365
tenant for optimal productivity
Installing data cabling, access points and CCTV systems
Building and supporting telecommunications systems and
equipment
Creating and revising IT policies and procedures to ensure
efficient workflows

Where you’ll work

Unit 5
Northumberland Court
Dukes Park Industrial Estate
Chelmsford
CM2 6UW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

CHELMSFORD COLLEGE

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Your training plan

Information Communications Technician Level 3 Apprenticeship Standard:

The training will take place both virtually and in the workplace
The learner will have at least 6 hours "off the job" training each week
The Work-Based Tutor will support the apprentice with their training and preparation for their end point assessment

Requirements

Essential qualifications

GCSE in:

English (grade 9-4 (or Functional Skills L2))
Maths (grade 9-4 (or Functional Skills L2))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Initiative
Time management
Methodical approach

Other requirements

You will gain technical knowledge and experience across: • Operating systems and hardware architecture • Device management and remote access • Cloud and virtualised services (including Microsoft 365, Microsoft Azure and networking fundamentals) • Disaster recovery and backup procedures • Asset management and documentation practices • Security principles (access control, encryption, and compliance) • Root cause analysis and fault diagnosis

About this company

Join BEW's IT team in Chelmsford, Essex! With over 40 years of history and 25 stores nationwide, BEW is a leading player in the UK electrical market. Our exceptional service has earned us a strong reputation among electricians and suppliers throughout the country

https://www.bew-elec.co.uk (opens in new tab)

Company benefits

• Support toward achieving a nationally recognised Level 3 qualification • Company-provided transport where required for work-related travel • Access to our Employee Assistance Programme (EAP) • 23 days annual leave plus bank holidays

After this apprenticeship

For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full time employment

Ask a question

The contact for this apprenticeship is:

CHELMSFORD COLLEGE

Tara Whitaker

whitakert@chelmsford.ac.uk

01245 293173

The reference code for this apprenticeship is VAC1000317478.

Apply now

Closes in 24 days (Friday 23 May 2025 at 11:59pm)

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