HR Support Apprentice

Summary

We have an exciting opportunity for an Apprentice HR Administrator to join our team and deliver an exceptional level of service to our clients. The Apprentice HR Administrator will assist in delivering day to day HR operational administration for and on behalf of our clients, working alongside and supported by our experienced individuals.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Your Annual Wage will be between £14,723 - £18,000

Training course

HR support (level 3)

Hours

Monday - Friday (core hours).

37 hours 30 minutes a week

Start date

Sunday 1 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Drafting HR documentation, including offer letters, contracts and amendment to contracts
Maintaining HR files and personnel records
Keeping the HR system up to date, adding new employees and uploading documents to the system
Conducting audits of HR files as and when required
Monitoring and notifying HR Consultants of key dates such as probationary review dates and end of fixed term contracts
Assisting HR Consultants with the creation of new client documentation
Manage the staff handbook updates and version control
Act a first point of contact for line managers and employees alike
Undertake projects as directed
Maintain accurate client service records
Ad hoc administration and office tasks as may be requested from time to time
Assist colleagues whenever necessary

Where you’ll work

The Granary
Dartington Hall
Totnes
TQ9 6EE

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SOUTH DEVON COLLEGE

Your training course

HR support (level 3)

Equal to A level

Course contents

Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Your training plan

You will spend four days a week working here at Coops and Co, and the remaining one day a week at South Devon College.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Team working
Easily adaptable
Time Management
Flexible

Other requirements

Location of office - Either local to Dartington / Totnes or driving license and own car preferable

About this company

Coops & Co is a specialist Consultancy providing people management services with a difference to small and medium-sized companies. We offer a retained service to our clients as well as a project-by-project solutions. Our office is based in the beautiful South Hams and our clients are local, national and international. We work with each client to develop a program of delivery which meets the demands, needs and requirements of their business

https://coopsandco.uk (opens in new tab)

Company benefits

Hybrid and Agile Working, Dartington Parking Permit, Dartington Membership, Generous Holiday Entitlement, Quarterly Team Wellbeing Days, Lunch included on Office Days, Access to Health and Wellbeing Provider – Looking After Me

After this apprenticeship

Opportunity for a long-term career in HR with progression opportunities to HR Administrator and beyond.

Ask a question

The contact for this apprenticeship is: