Apprentice Medical Receptionist

Summary

Be the first point of contact for patients, providing exceptional customer service while supporting the smooth running of our practice. You’ll handle appointments, queries, and administrative tasks, all while completing a Level 2 Customer Service qualification. If you’re compassionate, organised, and eager to learn, we’d love to hear from you.

Wage

£16,575 a year

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Training course

Customer service practitioner (level 2)

Hours

We have two positions available, both Monday - Friday. One position is 08:00 - 16:00 The other position is 11:00 - 19:00

37 hours 30 minutes a week

Start date

Monday 9 June 2025

Duration

1 year

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As an Apprentice Medical Receptionist, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. This role is ideal for someone who is passionate about helping others, thrives in a fast-paced environment, and is eager to develop their skills in a healthcare setting. You will work closely with our reception and clinical teams, gaining practical experience while completing your Level 2 Customer Service apprenticeship.

Key Responsibilities:

Patient Interaction: Greet patients in person and over the phone, handling enquiries with professionalism, empathy, and confidentiality
Appointment Management: Book, amend, and cancel appointments using our clinical system, ensuring efficient scheduling for patients and clinicians
Customer Service Excellence: Resolve patient queries and concerns promptly, escalating complex issues to senior staff when necessary
Team Collaboration: Work closely with both clinical cand clerical staff to support the smooth operation of the practice
Compliance: Adhere to NHS policies, including data protection (GDPR), safeguarding, and infection control protocols

What We’re Looking For:

A friendly, compassionate individual with excellent communication and interpersonal skills
A proactive attitude, with the ability to stay calm under pressure and manage multiple tasks
Basic IT skills and a willingness to learn new systems
Commitment to maintaining patient confidentiality and delivering high standards of customer service
Enthusiasm for learning and professional development through the apprenticeship programme
No prior experience is required, but an interest in healthcare and customer service is essential

Where you’ll work

28 HANDS ROAD
HEANOR
DE75 7HA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

DERBY BUSINESS COLLEGE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

More training information

DBC Training are a multi award-winning employment and skills training provider
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential

https://dbc-training.co.uk/

Requirements

Essential qualifications

GCSE in:

Maths & English (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Customer care skills
Administrative skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Kelvingrove Medical Centre is a well-established general practice serving approximately 9,700 patients. The practice operates from a purpose-built facility in Heanor, Derbyshire, providing comprehensive primary medical care services. Kelvingrove Medical Centre continues to innovate and adapt, focusing on the core aims of improving patient services and access.

https://www.kelvingrovemc.com/ (opens in new tab)

Company benefits

Pension scheme, a supportive and inclusive work environment, full training in medical reception duties and use of clinical systems, hands-on experience in a rewarding healthcare role, with potential for future career progression within the NHS.

After this apprenticeship

The potential for a full-time permanent position at Kelvingrove Medical Centre upon successful completion of your apprenticeship, subject to performance, business needs, and available vacancies.

Ask a question

The contact for this apprenticeship is:

DERBY BUSINESS COLLEGE LIMITED

Catherine

cat@dbc-training.co.uk

07508821784

The reference code for this apprenticeship is VAC1000317344.

Apply now

Closes on Friday 30 May 2025

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