Level 4 Network Engineer Apprentice
EXA NETWORKS LTD
BRADFORD (BD1 4DE)
Closes on Monday 9 June 2025
Posted on 28 April 2025
Contents
Summary
Are you ready to kickstart your career in networking with a company that's revolutionizing internet services? Exa Networks, a leading provider of high-performance internet solutions, is on the lookout for a passionate and motivated Network Engineer Apprentice.
- Wage
-
£18,000 a year
- Training course
- Network engineer (level 4)
- Hours
-
Monday to Friday 8am to 4pm, 8:30am to 5pm, 9:30am to 6pm.
37 hours 30 minutes a week
- Start date
-
Tuesday 10 June 2025
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
- Proactively monitor and investigate network issues using internal tools
- Act as a first/second line escalation point for customer and internal technical queries
- Perform diagnostics and resolve connectivity, hardware, and software issues
- Assist with network configurations and project-related tasks, including the setup of routers, firewalls, and VPNs
- Escalate unresolved or complex issues to senior team members or relevant departments
- Document standard operating procedures, network diagrams, and troubleshooting guides
- Generate and deliver internal and external training materials.
- Maintain and update internal systems, including ticketing and monitoring platforms
- Support adherence to industry regulatory standards and company policies
- Occasionally travel to customer sites or business points of presence within the UK
Where you’ll work
100 BOLTON ROAD
BRADFORD
BD1 4DE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BALTIC TRAINING SERVICES LIMITED
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
- apply the appropriate tools and techniques when securely operating and testing networks
- install and configure the elements required to maintain and manage a secure network
- implement techniques to monitor and record systems performance in line with defined specifications
- maintain security and performance of the system against known and standard threats
- apply the appropriate tools and techniques to identify systems performance issues
- apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
- communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
- upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
- record task details whether face-to-face, remote or in writing in line with ogranisational requirements
- interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
- monitor, identify and implement required maintenance procedures
- implement techniques to optimise systems performance in line with defined specifications
- organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
- explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
- operate securely and apply the appropriate process, policies and legislation within their business responsibilities
- communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
- apply the appropriate level of responsibility when planning and prioritising work tasks
- apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
- ensure compliance of network engineering outputs with change management processes
- select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
As a Network Engineer apprentice, you will work with hardware and software to set up networks and ensure systems operate effectively, anticipating and troubleshooting issues.
You will be responsible for supporting the design, implementation, and maintenance of computer networks, evaluating the efficiency of current networks, and designing and implementing network solutions.
Your role will vary across organisations – you can be customer-facing, or work on internal projects. As a Network Engineer apprentice, you can specialise in many different areas, such as infrastructure installation, customer support, Cloud networks, or network security.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Analytical skills
About this company
Based in West Yorkshire, Exa has been at the forefront of delivering innovative connectivity solutions for schools, businesses, and local authorities across the UK. With a commitment to cutting-edge technology, customer satisfaction, and a vibrant company culture, Exa Networks is the perfect place to launch your career in IT.
Company benefits
24 Days holiday + bank holidays. Health Cash Plan. Comprehensive Healthcare Plan. Discounted Tech Scheme. Cycle to Work Scheme. Excellent progression opportunities. Pension Scheme. Buying and selling of annual leave.
After this apprenticeship
This Level 4 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in networking. You’ll get hands-on experience in all areas of network engineering, from monitoring systems to configuring hardware and supporting customers.
As part of your apprenticeship programme you will also have the opportunity to complete specially selected Be-Spoke training modules to really take your training to the next level.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC1000317309.
Apply now
Closes on Monday 9 June 2025
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After signing in, you’ll apply for this apprenticeship on the company's website.