Business Administration Apprentice

Summary

Supremo are an expanding garden furniture importer looking for a Business Administration Apprentice to provide administrative support to all areas across the business.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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National Apprentice wage of £7.55 per hour for the first three months, could increase after depending on performance

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9am-5pm with 1 hour paid lunch break.

37 hours 30 minutes a week

Start date

Tuesday 27 May 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Providing customer service to consumers and trade customers via telephone and email.
Processing warranty claims and ordering replacement parts
Processing credit card payments and despatching small goods
Retrieving spare parts other items required from the warehouse spare parts area
Providing administrative support to the Sales and Marketing/Product Management Team when required
Sales and purchase order processing
Assisting with stock take checking
Keeping the showroom tidy and looking after visitors ensuring that there are drinks available and that the area is clean once they leave
Any other tasks delegated by the Office Manager/Mentor

Where you’ll work

UNTI 1-2A
KENDALL BUSINESS PARK
STAFFORD PARK
TELFORD
TF3 3AT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

TELFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

One day every two weeks at Telford College
Assigned mentor in the workplace
Assessor visits from Telford College

Requirements

Essential qualifications

GCSE in:

English (grade C / 4)
Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Team working
Initiative
Microsoft Office
Hardworking
Adaptable
Friendly and confident

Other requirements

Supremo are a seasonal business which means that during the peak, they are a high pressure environment as everyone is under pressure. It isn’t like a normal role where pressure is at a consistent level all year long.

About this company

We import and distribute garden furniture to independent and chain garden centres through out the UK. Turnover 24-25 circa £10m The apprentice will primarily work in our office as well as our warehouse when required to retrieve spare parts or help with dispatch paperwork. The office team are made up of: Marketing Manager Marketing & Data Administrator Office Manager 3 x Customer Services Agents 1 x Financial Controller 1 x Managing Director There are also 3 warehouse staff as well as 4 field sales agents that are in frequent communication with the team

https://www.supremouk.com/ (opens in new tab)

After this apprenticeship

Customer service administrator

Ask a question

The contact for this apprenticeship is:

TELFORD COLLEGE

Amy Walker

amy.walker@telfordcollege.ac.uk

01952642452

The reference code for this apprenticeship is VAC1000317289.

Apply now

Closes in 24 days (Friday 23 May 2025 at 11:59pm)

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