Customer Service Practitioner Apprentice

Summary

An exciting opportunity has become available at a well-established UK based construction supplier for a customer service practitioner apprentice.

Wage

£16,896 a year

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This role offers an excellent rate of pay of £352 per week and an opportunity for monthly bonus on top once fully trained.

Training course

Customer service practitioner (level 2)

Hours

8.00am - 5.00pm, Monday - Friday, with 1 hour for a lunch break.

40 hours a week

Start date

Monday 26 May 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Dealing with customer enquiries, phone calls, orders
Speaking and building rapport with customers to try and find out information from them that will create sales opportunities
Business to business sales
Proactively calling businesses to fact find about them to understand their needs
Tracking projects and chasing down start dates and to find out who the work will be awarded to
Quoting customers on construction consumables (full product training given)
Following up on quotations to secure orders
Dealing with reactive customer enquiries / phone calls to service a customer’s needs
Processing orders
Build and manage an account base to get businesses continuously spending
Proactively calling businesses to fact find about them to understand their needs
Tracking projects and chasing down start dates and to find out who the work will be awarded to
Quoting customers on Construction consumables (full product training given)
Following up on quotations to secure orders
Dealing with reactive customer enquiries / phone calls to service a customer’s needs
Build and manage an account base to get businesses continuously spending

Where you’ll work

34 Industrial Park
Temple Road
Rotherham
South Yorkshire
S60 1FG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

SHEFFIELD COLLEGE, THE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

As part of the apprenticeship you will be required to attend Sheffield City College on day release.

Requirements

Essential qualifications

GCSE in:

English (grade A*-C or 9-4)
Maths (grade A*-C or 9-4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Creative
Initiative
Patience

About this company

Grayson (GB) Ltd are a multi-award-winning supplier of building products for masonry facades. We have grown to become the UK’s number one supplier of sundries to main contractors and masonry sub-contractors. Grayson’s experienced and knowledgeable experts regularly help contractors, sub-contractors, architects, and engineers navigate the vast array of options available to them and ensure correct product selection. Our highly respected specialists strive to deliver an unparalleled level of service and a unique stress-free approach to the procurement of building products. We understand that a true partnership goes beyond price; it’s about delivering exceptional value. With over 50,000 standard products instantly available from stock, Grayson ensures your project remains on time and on budget throughout the build process.

After this apprenticeship

Upon successful completion of the apprenticeship, this may lead to becoming a key member of the sales team on a permanent basis. Financial rewards will grow in line with performance.

Ask a question

The contact for this apprenticeship is:

SHEFFIELD COLLEGE, THE

Alice Mee

alice.mee@sheffcol.ac.uk

The reference code for this apprenticeship is VAC1000317269.

Apply now

Closes in 13 days (Monday 12 May 2025 at 11:59pm)

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