TPS Teesside Parts Sales Executive Apprenticeship
LOOKERS PLC
Stockton-On-Tees (TS18 2AD)
Closes in 24 days (Saturday 24 May 2025)
Posted on 29 April 2025
Contents
Summary
At TPS our Parts Sales Executive apprentices have a diverse role. This includes sales (both on the phone and in person); stock control; health and safety logistics; order processing and delivering a high level of customer service using specialist product knowledge.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Retailer (level 2)
- Hours
-
Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.
40 hours a week
- Start date
-
Thursday 31 July 2025
- Duration
-
1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group Apprenticeship Programme. If you have a passion for customer service, or a desire to build a career within sales, but don’t know where to start, our apprentice positions could be for you!
Working alongside a team of experienced sales professionals, you will gain an understanding of what it takes to be successful in parts sales, expert product knowledge and how to provide excellent customer service.
You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.
The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.
As a Parts Sales Executive, some of your key objectives will include:
- Inbound/outbound call handling
- Taking cash and credit card transactions
- Delivering excellent customer service
- Strong communication skills
- Good IT skills
- Teamwork
- Using your product knowledge, provide advice to customers
- Maintenance of accurate paperwork for centre and customer records
- Efficient processing of customer orders
- Contributing to the delivery of sales targets
Our ideal Parts Sales Executive apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Where you’ll work
Cheltenham Road
Portrack Interchange Business Park
Stockton-On-Tees
TS18 2AD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
INSPIRO LEARNING LIMITED
Your training course
Retailer (level 2)
Equal to GCSE
Course contents
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
- Communicate with customers to meet their requirements and encourage customer loyalty and repeat business.
- Serve customers in line with brand standards, legislation, business procedures and the values of the business.
- Provide a retail service that balances the customers’ needs with additional linked products and services.
- Use face to face or online sales techniques such as product and price comparisons to support or influence the customer in their purchasing decisions.
- Promote seasonal or local offers through in-store or online promotions.
- Identify situations that may damage business reputation in line with company policy and escalate as required.
- Maintain good merchandising to meet the needs of the business whilst ensuring safety.
- Maintain stock levels and storage conditions such as correct temperature, lighting, ventilation, packaging to meet customer demand and minimise stock loss.
- Use technology and applications to support sales and service ensuring that maintenance issues are reported.
- Support team and colleague development through buddying and/or coaching.
- Comply with regulations and legislation relevant to their role and business.
- Contribute to continuous improvement activities which focus on improving sustainability within the business.
- Handle complaints within remit or escalate as appropriate.
- Support sales across a range of promotional events throughout the calendar year.
Your training plan
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.
As part of a fully rounded and comprehensive training programme, you will also be invited to a week’s personal development with our delivery partners Outward Bounds (T’s&C’s apply) to enrich your teamwork, communication, resilience and problem solving skills.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-3)
- Maths (grade 9-3)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this company
TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited. This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers. We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.
After this apprenticeship
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
The reference code for this apprenticeship is VAC1000317235.
Apply now
Closes in 24 days (Saturday 24 May 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.
Company’s application instructions
In order to be considered for this role, you are required to complete an online application via the link listed. Your online application will be forwarded to our specialist recruitment team. If you are successful in your application, they will talk to you directly and guide you through the next stages of application.