IT Support Apprentice

Summary

Are you passionate about technology and eager to launch your career in IT? Do you love solving tech problems and helping others? If so, this Apprentice IT Support Technician role is the perfect opportunity for you! You’ll get the chance to develop real world IT skills, troubleshoot hardware all while earning and learning!

Wage

£15,000 a year

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Training course

IT technical salesperson (level 3)

Hours

Monday- Friday 8:30am- 5pm

37 hours 30 minutes a week

Start date

Monday 19 May 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work:

Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points
Assist with setting up new IT equipment for staff and students, including user accounts and profiles
Help maintain inventory records of IT equipment and software licenses
Assist in the management of user permissions and access to school systems and services
Support the team in ensuring that all IT systems and services are running smoothly and securely
Provide support during school events and activities that require IT assistance
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues
Assist in keeping the school’s IT systems up to date, including applying software updates and patches

Where you’ll work

Ed Tech UK
Northampton, Ed Tech UK
NN1 1EQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LEARNING FOR FUTURES LTD

Your training course

IT technical salesperson (level 3)

Equal to A level

Course contents

Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.
Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.
Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.
Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks
Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.
Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.
Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.
Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors
Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.
Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.
Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.
Logical and creative thinking skills
The ability to interact effectively and professionally with a range of different types of customer
Ability to think analytically and to solve problems
Ability to work independently and to take responsibility
Ability to work with a range of internal and external people
Ability to communicate effectively in a variety of situations
Ability to operate in a secure manner

Your training plan

Your training plan:

All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments

More training information:

Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard

Requirements

Desirable qualifications

GCSE or equivalent in:

GCSE Maths and English (grade 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills

Other requirements

Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.

About this company

Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.

After this apprenticeship

Ongoing career development and progression opportunities upon successful completion of the apprenticeship

Ask a question

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