Customer Service Practitioner Apprenticeship

Summary

Be part of a fast-paced team at a company leading the way in automotive technology and aftermarket solutions. You'll manage customer orders, schedules, and enquiries, deliver outstanding service, support UKAS calibrations, and work closely with sales, purchasing, and logistics to drive results and add real value for customers.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course

Customer service practitioner (level 2)

Hours

Mon - Thu - 8:30 a.m. - 4:45 p.m., Fri - 8:30 a.m. - 4:15 p.m.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Processing customer orders, schedules and enquiries received via telephone, ticket and email covering all business divisions.
Answer high volume calls, offering an efficient and high level of service.
Provide customers with product knowledge and pricing details
Looking after customer schedules in line with requirements.
Raise orders for brake testers and lifts, and ensure smooth logistics supply.
Arranging proof of deliveries, collections and redirecting parcels.
Liaising with the sales and purchasing teams, and checking customer orders.
Providing information to purchasing on parts which require chasing.
Liaising with the warehouse for kits needed for customer requirements.
Monthly reporting.
Email and calls to our service partners proactively pushing for additional revenue from our UKAS scheme.
Managing the calibration of UKAS scheme equipment, working closely with the Birmingham-based production and service team.
Liaising with the local sales, purchasing, production and wider supply chain teams.

Where you’ll work

36 Gravelly Indutrial Park
B24 8TA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

THE NVQ TRAINING CENTRE LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
Demonstrate patience and calmness.
Show you understand the customer’s point of view.
Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
Maintain informative communication during service recovery.

Your training plan

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths (grade 4)
English (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
IT skills
Organisation skills
Patience
Problem solving skills
Team working

Other requirements

Have you checked location / hours / wages?

About this company

Continental is your partner for global aftermarket solutions and services. Our ambition as a global technology group, and one of the leading automotive suppliers and tire manufacturers, is to always have the best solution for our customer’s needs. With a wide-ranging portfolio, the right technology, the top quality assured from an original equipment manufacturer, and services that provide real added value.

After this apprenticeship

This apprenticeship offers the opportunity to gain hands-on experience in a global, fast-paced environment, with clear pathways to progress into roles such as Customer Service Executive, Logistics Coordinator, Sales Support Specialist, or Account Manager. With continued training and development, there’s potential for long-term career growth within the company’s wider operations, supply chain, or commercial teams.

Ask a question

The contact for this apprenticeship is:

THE NVQ TRAINING CENTRE LIMITED

The reference code for this apprenticeship is VAC1000317138.

Apply now

Closes in 30 days (Monday 26 May 2025)

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After signing in, you’ll apply for this apprenticeship on the company's website.

Company’s application instructions

Please click on the link below to apply

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