Business Administration Apprentice

Summary

We are looking for an enthusiastic, hardworking and organised Business administration apprentice to join our recruitment office in the centre of Wolverhampton. You will be dealing with customer requirements, enquiries, administrative duties and supporting staff with the running of a busy recruitment office.

Wage

£14,722.55 a year

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Working hours may differ and will be either: start- 9am or 8:30am, finish 5pm or 4:30pm

Training course

Business administrator (level 3)

Hours

Monday - Friday, 9:00am - 5:00pm.

37 hours 30 minutes a week

Start date

Monday 2 June 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Day-to-day tasks include:

Answer telephone calls
Creating and updating records/using a digital file to meet documentation expectations
Assist with customer enquiries
Provide a front-of-house service for company visitors
Maintain the office set up and internal system
Provide administrative support for all staff
ID checking and photocopying

Where you’ll work

87 DARLINGTON STREET
WOLVERHAMPTON
WV1 4EX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.

Training will include:

NVQ Level 3 in Business Administration
Employer Rights and Responsibilities
Personal Learning and Thinking Skills
20% off the job training

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

we are looking for someone who has previous experience inputting and using data as well as being excel literate, however, this is not a requirement.

About this company

Staff Direct 4U LTD are one of the leading Recruitment Companies based in Wolverhampton. We specialise in offering jobs in the West Midlands area where were currently supplying several Blue Chip Companies, we also cater for jobs outside of these areas. We are able to offer staff to employers and vacant positions to candidates on a temporary or permanent job basis. Staff Direct 4U LTD provide flexible and cost effective recruitment solutions across all business sectors on both a temporary and permanent basis, with its commitment to customer service and quality standards, Staff Direct 4U LTD have an exceptional reputation.

After this apprenticeship

Full-time position after completion of the apprenticeship with a view of career progression.

Ask a question

The contact for this apprenticeship is:

IN-COMM TRAINING AND BUSINESS SERVICES LIMITED

Melanie Crutchley (In-Comm)

melaniec@in-comm.co.uk

The reference code for this apprenticeship is VAC1000317097.

Apply now

Closes in 27 days (Monday 26 May 2025 at 11:59pm)

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