Level 3 Business Administration Apprenticeship - Incident Management Solutions (IMS) – Find an apprenticeship

Summary

IMS are seeking an organised, motivated and hardworking individual to join their team as a business administration apprentice. You will provide administrative support to the organisation.

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

£10 per hour

Training course

Business administrator (level 3)

Hours

Monday to Friday, 8.45am to 5.15pm, 37.5 hours per week.

37 hours 30 minutes a week

Start date

Wednesday 28 May 2025

Duration

1 year 4 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

To liaise with each department to understand their operational processes both with and without I2R
To identify efficiencies to be implemented both immediately and following further system development
To document processes using a range of software products
To prioritise and manage multiple projects using our newly adopted project management app
To assess and audit users to identify where additional training may be required
Work as part of a team to achieve business and service level agreements (SLA'S), through continuous improvements and targets
Be proficient with our purpose built software system and workflows - Incident 2 Resolution
Assist within other departments when required to aid business needs
Work within the GDPR Data Protection Act legislation
Maintaining good working relationships with repairers/clients in representation of the Company
To work within the standards and procedures set in the Company’s Handbook / Policies
To work within Health and Safety guidelines, the law and set rules given by the Company on any work premises/location
Input ideas to help the running of the department and the Company
To embody and work alongside the Company SMART Values in everything you do:

- Supportive
- Meaningful
- Agile
- Rewarding
- Transformational

Where you’ll work

UNIT C
REGENT HOUSE
WOLSELEY ROAD
KEMPSTON
MK42 7NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

College or training organisation

LET ME PLAY LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work towards your Level 3 Business Administrator qualification across a total duration of 16 months!
Training provider: LMP Group: https://lmp-group.co.uk/
All online/remote learning, no classroom or college day release
An allocated tutor will support you throughout the apprenticeship!

More training information

The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Milestone 1. The Organisation - (Aims, Values, Policy)
Milestone 2. IT Skills - (Systems, Record and document production, Financial processes and Professionalism and productivity)
Milestone 3. Communication - (Verbal, Digital, Social Media, Stakeholder Management, Problem Solving, Integrity and Productivity)
Milestone 4. Continuous Improvement - (Processes, Coaching and Developing others, Decision Making, Quality and Responsibility)
Milestone 5. Project Management - (Project Lifecycle, business fundamentals: Finance, Change, PESTLE, leading a project)
Milestone 6. Preparation for End Point Assessment

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative

Other requirements

(Permitting you’re eligible for the role) Please expect to receive contact from our LMP Education Recruitment team, to discuss your application further. Additionally, please be aware that upon a successful offer of employment, DBS checks and references will be obtained as part of your enrolment.

About this company

We specialise in helping our clients deal with the ‘vehicle journey’ after a motor incident. Whether it be Repair, Total Loss, Cash-In-Lieu or just Engineering we offer unrivalled professionalism, efficiency and market leading solutions all built around our ethical approach. Our technology and know-how allows us to become an extension of our clients and offer them the consistency and the flexibility that today’s ever-changing market requires. Whatever claim challenges you have we can work with you to offer a cost effective solution built around your needs.

After this apprenticeship

Future opportunities for progression.

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